Membership Consultant

Plus Fitness; Melbourne; On-site; AUD 45,000 - 65,000; Full time

Benefits offered by this job

Employee discount

Free gym access

Job summary

Plus Fitness is seeking a Membership Consultant to deliver exceptional personalised service and build a growing member base at our Melbourne club. The role focuses on proactive sales, member retention, and delivering a positive journey for every member.

You will engage with prospective members, present club offerings, and maintain the club’s presentation and look. Prior gym or sales experience and fitness certifications are highly regarded.

Qualifications

• Gym or sales experience is highly regarded.
• Certification in fitness is preferred and encouraged.

Responsibilities

• Proactively contribute to club sales budget utilising sales promotions and referrals campaign.
• Generating and converting high-quality sales leads through community outreach, seeking referrals and the identification of new business opportunities.
• Achieving the required number of lead contacts via telephone to maximise sales
• Providing sales presentations and tours to prospective members.
• Creating great member journeys via positive and personalised interactions.
• Achieving successful outcomes to enquiries.
• Opening and closing the club as per the club roster.
• Active involvement in member retention programs, inspiring members to continue their fitness journey.
• Regular service calls to new and existing members to keep them engaged in their journey - recommending club-based products that would boost their results and amplify their experience.
• Providing a positive member experience to new and existing members
• Commitment to club presentation, look and feel

Skills

Sales experience

Education

Certificate III in Fitness

Certificate IV in Fitness

Job description

This role allows for the opportunity to provide exceptional personalised service and

a positive member experience filled with growth and passion. Along with exceptional

service, this role requires maintaining and increasing the member base of the club.

KEY RESPONSIBILITIES

• Proactively contribute to club sales budget utilising sales promotions and referrals campaign.
• Generating and converting high-quality sales leads through community outreach, seeking referrals and the identification of new business opportunities.
• Achieving the required number of lead contacts via telephone to maximise sales
• Providing sales presentations and tours to prospective members.
• Creating great member journeys via positive and personalised interactions.
• Achieving successful outcomes to enquiries.
• Opening and closing the club as per the club roster.
• Active involvement in member retention programs, inspiring members to continue their fitness journey.
• Regular service calls to new and existing members to keep them engaged in their journey - recommending club-based products that would boost their results and amplify their experience.
• Providing a positive member experience to new and existing members
• Commitment to club presentation, look and feel

SKILLS & QUALIFICATIONS

• Gym or sales experience is highly regarded
• Certificate III and/or IV in Fitness is highly regarded
• First aid (If not currently holding would be willing to acquire)
• CPR (If not currently holding would be willing to acquire)
• Working with Vulnerable people check/Working with Children check (If not currently holding would be willing to acquire)

Your application will include the following questions:

• Which of the following statements best describes your right to work in Australia?
• How many years' experience do you have as a Membership Consultant?
• Do you have experience in a sales role?
• Have you completed a qualification in fitness?