Membership Consultant

TotalFusion; Brisbane; On-site; AUD 45,000 - 65,000; Full time

Job summary

TotalFusion is seeking a Membership Consultant in Brisbane to connect with prospective members, deliver a five-star experience, and guide individuals to the best membership option for their lifestyle and goals. You’ll build genuine relationships, present memberships with integrity, and contribute to a high-energy, member-focused environment.

Ideal candidates are confident, motivated, and results-driven while remaining warm and professional.

Qualifications

• Proven ability to engage with prospective members via multiple channels.
• Ability to present and sell memberships with integrity.
• Strong interpersonal communication and relationship-building skills.

Responsibilities

• Proactively engage with prospective members via phone, email, and in-club enquiries
• Conduct professional club tours and consultations
• Present and sell TotalFusion memberships and services with confidence and integrity
• Follow up leads and manage your sales pipeline effectively
• Deliver exceptional customer service aligned with the TotalFusion brand
• Achieve individual and team sales targets
• Support club activations, events, and promotional campaigns
• Work collaboratively with all departments to ensure a seamless member experience

Skills

Sales experience

Customer service

Interpersonal skills

Organisational skills

Time management

Job description

We are currently seeking a Membership Consultant who is passionate about people, thrives in a high-energy environment, and loves helping others begin their wellness journey.

About the Role:

As a Membership Consultant, you will be the first point of connection for prospective members. You’ll play a pivotal role in delivering a five star experience, building genuine relationships, and guiding individuals toward the membership option that best suits their lifestyle and goals.

This role is perfect for someone who is confident, motivated, and results driven, while still being warm, professional, and member focused.

Responsibilities:

• Proactively engage with prospective members via phone, email, and in-club enquiries
• Conduct professional club tours and consultations
• Present and sell TotalFusion memberships and services with confidence and integrity
• Follow up leads and manage your sales pipeline effectively
• Deliver exceptional customer service aligned with the TotalFusion brand
• Achieve individual and team sales targets
• Support club activations, events, and promotional campaigns
• Work collaboratively with all departments to ensure a seamless member experience

About You:

• Previous experience in sales, customer service, or the fitness/wellness industry (preferred but not essential)
• Confident communicator with strong interpersonal skills
• Results-driven with a positive, proactive attitude
• Strong organisational and time management skills
• Comfortable working flexible hours, including early mornings, evenings, and weekends