Membership & Administration Assistant

Commonwealth Golf Club; City of Melbourne; On-site; AUD 55,000 - 65,000; Full time

Job summary

Commonwealth Golf Club in Melbourne is seeking a full-time Membership & Administration Assistant to be the friendly first contact for members, by phone and in person. You will support membership processes, handle daily administration, and assist with member communications, contributing to a welcoming, efficient club environment.

The role requires strong customer service, attention to detail, and the ability to work both independently and with a team.

Qualifications

• Experience in a customer service role.
• Understanding of a Club environment.
• Experience managing databases, maintaining accurate records and following processes.
• High level of computer skills across a suite of programs.
• Excellent written and verbal communication skills.
• Excellent numerical skills.

Responsibilities

• Ensure membership processes are conducted in accordance with Club policy and procedures.
• Ensure a high level of customer service is offered at Reception.
• Assist in the daily administration of the Club.
• Assist with the production and distribution of member communication.

Skills

Customer service

Club environment knowledge

Database management

Computer skills

Communication skills

Numerical skills

Organisation

Independence

Teamwork

Process improvement

Tools

Database systems

Job description

Commonwealth Golf Club, one of the premier Golf Clubs in the Melbourne Sandbelt region, is looking for a full time Membership & Administration Assistant.

This role requires a passion for excellent customer service, high level administration, excellent attention to detail and a warm, welcoming personality. The Membership & Administration Assistant is the first point of contact for members, both by phone and in person, so needs to be comfortable communicating with a wide range of people.

Key responsibilities for this position will include:

Ensure membership processes are conducted in accordance with Club policy and procedures

Ensure a high level of customer service is offered at Reception

Assist in the daily administration of the Club

Assist with the production and distribution of member communication

A unique opportunity awaits the right person to join a close-knit team that thrives in a member focused environment. To be considered for this role, candidates must possess the following:

Experience and Knowledge:

Experience in a customer service role.

Understanding of a Club environment

Experience managing databases, maintaining accurate records and following processes.

High level of computer skills across a suite of programs.

Excellent written and verbal communication skills.

Excellent numerical skills.

Skills and Personal Attributes:

Highly organised and planner by nature

Ability to work both independently and within a team environment

High level communication skills and ability to deliver tasks accurately and on time

Motivated to improving processes, procedures and efficiencies

Punctual and reliable

Hours of work are primarily Monday-Friday 9am-5pm with some flexibility offered. On site car parking is available.

A remuneration package will reflect the position description and the successful candidate's qualifications and experience.