Member Experience & Admin Coordinator

Commonwealth Golf Club; City of Melbourne; On-site; AUD 55,000 - 65,000; Full time

Job summary

Commonwealth Golf Club in Melbourne is seeking a full-time Membership & Administration Assistant to be the friendly first contact for members, by phone and in person. You will support membership processes, handle daily administration, and assist with member communications, contributing to a welcoming, efficient club environment.

The role requires strong customer service, attention to detail, and the ability to work both independently and with a team.

Qualifications

• Experience in a customer service role.
• Understanding of a Club environment.
• Experience managing databases, maintaining accurate records and following processes.
• High level of computer skills across a suite of programs.
• Excellent written and verbal communication skills.
• Excellent numerical skills.

Responsibilities

• Ensure membership processes are conducted in accordance with Club policy and procedures.
• Ensure a high level of customer service is offered at Reception.
• Assist in the daily administration of the Club.
• Assist with the production and distribution of member communication.

Skills

Customer service

Club environment knowledge

Database management

Computer skills

Communication skills

Numerical skills

Organisation

Independence

Teamwork

Process improvement

Tools

Database systems

Job description

Commonwealth Golf Club in Melbourne is seeking a full-time Membership & Administration Assistant to be the friendly first contact for members, by phone and in person. You will support membership processes, handle daily administration, and assist with member communications, contributing to a welcoming, efficient club environment.

The role requires strong customer service, attention to detail, and the ability to work both independently and with a team.