Member Wellbeing Manager

Surf Life Saving NSW; Sydney; Hybrid; AUD 110,000 - 140,000; Full time

Benefits offered by this job

Hybrid working

Onsite parking

Employee assistance program

Job summary

Surf Life Saving NSW is seeking a Member Wellbeing Manager on a full-time, 12-month contract to lead and improve member safety and wellbeing across NSW. You will oversee psychosocial risk management, peer support, critical incident response and wellbeing initiatives, translating policy into practical tools for clubs and leaders.

The role reports to the Membership Manager and guides Wellbeing staff, engaging with clubs, branches and external providers to ensure psychologically safe and

Qualifications

• Experience developing and implementing psychosocial risk-management frameworks, policies or initiatives.
• Experience in peer support, psychological first aid or post-critical incident support.
• Ability to navigate critical incidents and wellbeing challenges safely and appropriately.
• Experience translating policy and legislation into practical operational approaches.
• Strong stakeholder engagement skills and the ability to influence volunteers and leaders.
• Experience leading continuous improvement and applying evaluation insights.
• Excellent written and verbal communication skills, including handling sensitive conversations.

Responsibilities

• Lead psychosocial safety policy and risk-management approach.
• Identify, report and manage psychosocial hazards and risks.
• Translate legislation into practical tools for members and club leaders.
• Support return-to-duties and worker compensation frameworks.
• Oversee Peer Support Program and wellbeing initiatives.
• Strengthen critical incident response frameworks and referral pathways.
• Coordinate wellbeing resources for members around critical incidents.
• Build relationships with clubs, emergency services and wellbeing providers.
• Deliver training to build psychosocial safety capabilities.
• Evaluate wellbeing initiatives and improve programs and systems.
• Provide leadership to direct reports and represent SLSNSW externally.

Skills

Psychosocial risk management

Peer support

Stakeholder engagement

Policy translation

Leadership

Communication

Microsoft Word

Microsoft Excel

Education

Tertiary qualification in organisational psychology or related

Job description

Are you an experienced wellbeing leader who can combine strong governance with care, compassion and practical support?

Surf Life Saving NSW is seeking a Member Wellbeing Manager for a full-time, 12-month contract to lead and continually improve our approach to member safety and wellbeing across NSW.

Reporting to the Membership Manager, you will lead psychosocial risk management, peer support, critical incident response and wellbeing initiatives. You will translate policy, legislation and organisational priorities into practical frameworks that support psychologically safe and sustainable participation.

This role leads the Wellbeing Officer and Community Resilience and Engagement Coordinator and works closely with clubs, branches, internal teams and specialist service providers.

• Lead the development and implementation of SLSNSW's psychosocial safety policy and risk-management approach.
• Establish systems for identifying, reporting and managing psychosocial hazards and risks.
• Translate legislation and policy into practical tools, guidance and action plans for members and club leaders.
• Support the development of return-to-duties and member workers compensation frameworks.
• Oversee and continually improve the SLSNSW Peer Support Program.
• Strengthen critical incident response frameworks, referral pathways and support mechanisms.
• Oversee the Member Assistance Program and monitor the effectiveness of external providers.
• Coordinate wellbeing resources and communications for members before, during and after critical incidents.
• Build strong relationships with clubs, branches, emergency services and specialist wellbeing providers.
• Design and deliver training to build the psychosocial safety capability of club executives and leaders.
• Evaluate wellbeing initiatives and use insights to improve programs, systems and member experiences.
• Provide day-to-day leadership, guidance and workload oversight to direct reports.
• Represent SLSNSW on relevant external committees, forums and working groups.

About you

To be successful in this role, you will have:

• Experience developing and implementing psychosocial risk-management frameworks, policies or initiatives.
• Experience in peer support, psychological first aid or post-critical incident support.
• The ability to navigate critical incidents and wellbeing challenges safely and appropriately.
• Experience translating policy and legislation into practical operational approaches.
• Strong stakeholder engagement skills and the ability to influence volunteers and leaders.
• Experience leading continuous improvement and applying evaluation insights.
• Excellent written and verbal communication skills, including the ability to manage sensitive conversations.
• A high level of initiative, accountability and sound judgement in complex situations.
• The ability to manage competing priorities and maintain confidentiality and professional conduct.
• Strong Microsoft Word and Excel skills.
• Flexibility to work occasional evenings or weekends and travel within NSW when required.

Experience in Surf Life Saving, emergency services or another volunteer-led environment would be highly regarded. Experience managing wellbeing providers or tenders, return-to-work frameworks, frontline leader training, policy development or CRM systems would also be valuable.

A relevant tertiary qualification in organisational psychology, human resources, work health and safety, social work or a related discipline is desirable.

What's in it for you?

• A meaningful leadership role supporting the safety and wellbeing of members across NSW.
• Hybrid working, including a minimum of three days each week at SLSNSW Headquarters.
• Continued learning and development opportunities.
• Access to salary packaging, Fitness Passport discounts and an employee assistance program.
• Onsite parking and modern, light-filled facilities.
• A positive, professional and purpose-driven organisational culture.

Location: Hybrid, with a minimum of three days per week at SLSNSW Headquarters in Belrose

About SLSNSW

Surf Life Saving NSW is the state's primary water-safety and rescue organisation and one of Australia's largest volunteer movements. We support clubs and members to provide beach patrols, coastal emergency response, training and education, sport and junior development.

Surf Life Saving NSW is an equal opportunity employer, and we embrace the diversity of our people.

Please note that only suitably experienced applicants who meet the requirements of the position will be contacted.

We thank you for your interest in working with Surf Life Saving NSW.