Bookings & Administration Officer - Community Education | Contract Part Time

Surf Life Saving NSW; Sydney; Hybrid; AUD 36,000 - 54,000; Part time

Benefits offered by this job

Hybrid working options

Time in lieu for extra hours

Onsite parking

Fitness Passport discount

Employee assistance program (EAP)

Salary Packaging benefits

Learning and development opportunities

Job summary

Surf Life Saving NSW in Belrose, NSW, Australia is seeking a Bookings & Administration Officer to join the Community Education team on a part-time contract through to June 2027. You will manage bookings, coordinate staff and resources, and provide essential admin support to education programs and events.

The role requires strong organisational and communication skills, experience in bookings coordination, and proficient use of MS Office. Hybrid working options and employee benefits are available.

Qualifications

• Experience in an administrative or bookings coordination role.
• Exceptional customer service and stakeholder engagement skills.
• Strong written and verbal communication abilities.
• High levels of accuracy, attention to detail and organisation.
• Ability to multitask, prioritise workloads and meet deadlines.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Proactive, self-motivated and able to work autonomously or in a team.
• Experience with rostering software such as FoundU is desirable.

Responsibilities

• Serve as the first point of contact for enquiries and deliver high-quality customer service.
• Coordinate bookings, including allocation of casual staff, resources and equipment.
• Maintain accurate booking, evaluation and stakeholder data.
• Liaise with clients, stakeholders and casual staff to support program delivery.
• Manage administrative processes, correspondence, filing and documentation.
• Process quotations, invoices and timesheet administration.
• Monitor and maintain program resources and equipment, including stocktakes.
• Provide general administrative and project support to the Community Education team.
• Assist with quoting requirements and equipment ordering in a timely manner.

Skills

Customer service

Stakeholder engagement

Communication

Attention to detail

Organization

Multitasking

MS Office

Autonomy

FoundU rostering

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

FoundU rostering software

Job description

Bookings & Administration Officer - Community Education | Contract Part Time

About us
Surf Life Saving NSW is a leading community organisation dedicated to promoting water safety, providing lifesaving services, and fostering a vibrant beach culture across New South Wales. We work with passionate volunteers and dedicated staff to protect our communities in and around our coastal waters. Our mission is to save lives, provide education, and create inclusive opportunities for all Australians to enjoy our beaches safely.

About the role
We are seeking a Bookings & Administration Officer to join our Community Education team in a part-time contract position based in Belrose NSW 2085. This role is pivotal in supporting our community education programmes by managing bookings, coordinating administrative functions, and ensuring seamless delivery of our vital water safety initiatives. You will be instrumental in connecting our communities with life-saving education and support, working as part of a team committed to making a genuine difference in water safety across NSW.

Key responsibilities

• Serve as the first point of contact for enquiries, delivering high-quality customer service to stakeholders, schools, councils, community groups and casual educators.
• Coordinate bookings, including the allocation of casual staff, resources and equipment.
• Maintain accurate booking, evaluation and stakeholder data, ensuring records are up to date and reliable.
• Liaise with clients, stakeholders and casual staff to support the smooth delivery of education programs and events.
• Manage administrative processes, correspondence, filing systems and documentation to support day-to-day operations.
• Process quotations, invoices and timesheet administration, ensuring accuracy and timely completion.
• Monitor and maintain program resources and equipment, including stocktakes and distribution for events and bookings.
• Provide general administrative, clerical and project support to the Community Education team as required.
• Assist team with quoting requirements and equipment ordering in a timely manner.

About you

To be successful in this role, you will have:

• Proven experience in an administrative or bookings coordination role
• Exceptional customer service and stakeholder engagement skills.
• Strong written and verbal communication abilities.
• High levels of accuracy, attention to detail and organisation.
• The ability to multitask, prioritise workloads and meet deadlines.
• Proficiency in Microsoft Office Suite, particularly Word, Excel and Outlook.
• A proactive, self-motivated approach and the ability to work both autonomously and as part of a team.
• Experience using FoundU or similar rostering software (desirable).

What's in it for you?

• Hybrid working options
• An extra paid day off around Christmas time
• Contribute to a ‘for purpose’ organisation with exceptional leadership
• Time in Lieu for extra hours worked
• Continued learning and development opportunities
• Onsite parking
• Access to Fitness Passport discount
• Employee assistance program (EAP) for health and wellbeing
• Positive, driven and supportive organisational culture
• Boost your take home pay with Salary Packaging benefits
• Modern bright facilities with excellent staff amenities

Location: Belrose NSW and hybrid work option.

Position: Part Time. Contract through to June 2027.

About SLSNSW

Surf Life Saving NSW is the state’s primary water safety and rescue organisation and one of the largest volunteer movements in the country. We support more than 83,000 members in 129 clubs to serve the community through the provision of beach patrol services, coastal emergency response, training and education, sports and junior development.

We are an EEO employer, and we embrace the diversity of our people.

Please note that only suitably experienced applicants meeting the above criteria will be contacted.

We thank you for your interest in working with SLSNSW.