Emergency Response Operator

Surf Life Saving NSW; Sydney; On-site; AUD 39,000 - 47,000; Part time

Job summary

Surf Life Saving NSW is seeking casual Emergency Response Operators for the State Operations Centre (SOC) in Belrose. You’ll be the first point of contact for incident calls, dispatch resources and support emergency services. Strong teamwork and precise decision-making are essential.

These roles require weekend, school holiday and public holiday availability, with rotating shifts across morning, day and afternoon periods. Experience with MS Office and emergency management is beneficial.

Qualifications

• Strong communication, attention to detail and sound decision-making under pressure.
• Proficient with MS Office and web-based databases.
• Typing speed of 50 words per minute with at least 90% accuracy.
• Strong availability to work weekends, school holidays and public holidays with rotating shifts.
• Certificate II in Public Safety/Emergency Management or equivalent experience.
• Radio operations certification or willingness to obtain it.
• Familiarity with Surf Life Saving operations or dispatch environments is valued.
• Current Surf Life Saving membership or willingness to join.

Responsibilities

• Be the first point of contact for incident calls and radio traffic.
• Assess situations, dispatch resources and support emergency services and Surf Life Saving members.
• Monitor resource movements, including watercraft and aircraft, and maintain accurate operational logs.
• Contribute to post-incident reporting and continuous improvement.
• Work closely with a dedicated team to help keep our community safe.

Skills

Strong communication

Attention to detail

Decision making under pressure

Typing speed

MS Office skills

Education

Certificate II in Public Safety/Emergency Management

Radio operations certification

Surf Life Saving membership

Job description

Are you calm under pressure, quick to respond and available to work during weekends and school holiday periods?

Surf Life Saving NSW is seeking casual Emergency Response Operators to join our State Operations Centre (SOC), the communications and dispatch hub that supports patrols, lifeguards, UAVs, rescue services and partner emergency services across NSW.

This role is particularly suited to people who have strong weekend and school holiday availability, as these are peak operational periods for Surf Life Saving NSW.

As the peak body for coastal and aquatic safety in NSW, SLSNSW plays a vital role in keeping communities safe. Our SOC coordinates more than 2,700 incidents and oversees more than 3,300 rescues annually across 11 Regional Branches.

What you’ll do

Be the first point of contact for incident calls and radio traffic.

Assess situations, dispatch resources and support emergency services and Surf Life Saving members.

Monitor resource movements, including watercraft and aircraft, and maintain accurate operational logs.

Contribute to post-incident reporting and continuous improvement.

Work closely with a dedicated team to help keep our community safe.

What you’ll bring

Strong communication skills, attention to detail and sound decision-making under pressure.

Competent computer skills, including Microsoft Office and web-based databases.

Typing speed of 50 words per minute with at least 90% accuracy.

Strong availability to work weekends, school holidays and public holidays & flexibility to work rotating shifts, including morning, day and afternoon shifts.

Certificate II in Public Safety/Emergency Management, or equivalent experience. Introductory emergency management units will be provided on shift.

Radio operations certification, or willingness to obtain it.

Familiarity with Surf Life Saving operations, emergency call-taking or dispatch environments would be highly regarded.

Current Surf Life Saving membership, or willingness to join.

What’s in it for you?

Develop skills in a vital and purpose-driven industry.

Ongoing training and support.

A supportive working environment within a positive and professional team.

A dynamic culture focused on community impact and safety.

The opportunity to work in modern, light-filled refurbished offices in a relaxed and sociable environment.

Location: Surf Life Saving NSW Headquarters — Belrose

Position: Casual

About SLSNSW

Surf Life Saving NSW is the state’s primary water safety and rescue organisation and one of the largest volunteer movements in the country. We support more than 83,000 members across 129 clubs to serve the community through beach patrol services, coastal emergency response, training and education, sport and junior development.

We are an equal opportunity employer, and we embrace the diversity of our people.

Please note that only suitably experienced applicants meeting the above criteria will be contacted.

We thank you for your interest in working with SLSNSW.