Member Services Specialist | Hybrid, Impact for Doctors

Avant Mutual Group; Canberra; Hybrid; AUD 65.000 - 90.000; Vollzeit

Benefits dieser Stelle

Hybrid work

Modern offices

Career growth

Zusammenfassung

Avant Mutual is seeking a Service Consultant to deliver exceptional service to our members across calls, emails, and written correspondence. You’ll rapidly learn our products, policies, and procedures to support and maintain member records with accuracy and confidentiality.

The role offers a hybrid Sydney-based environment with 50% work-from-home once trained, providing career growth within a large medical organisation and opportunities to contribute to continuous improvements in service

Qualifikationen

• Experience in a customer service–focused role.
• Strong written and verbal communication skills.
• Ability to manage sensitive information with discretion.
• Proactive approach to process improvement and efficiency.

Aufgaben

• Deliver consistently superior service across channels.
• Provide accurate, high-quality support to members.
• Maintain confidential member records with precision.
• Identify and contribute to improvement initiatives.
• Work well in a team while also autonomously handling tasks.
• Support team goals and foster a collaborative culture.
• Follow OH&S guidelines and promote safety.
• Support peak renewal periods (year-end) when required.

Kenntnisse

Customer service

Clear communication

Attention to detail

Discretion

Analytical skills

Process improvement

Teamwork

Autonomy

Jobbeschreibung

Avant Mutual is seeking a Service Consultant to deliver exceptional service to our members across calls, emails, and written correspondence. You’ll rapidly learn our products, policies, and procedures to support and maintain member records with accuracy and confidentiality.

The role offers a hybrid Sydney-based environment with 50% work-from-home once trained, providing career growth within a large medical organisation and opportunities to contribute to continuous improvements in service