Member Services & Front Desk Advisor

Ymca Nsw; Sydney; Hybrid; AUD 50,000 - 65,000; Full time

Job summary

The Y NSW is seeking a friendly and proactive Customer Service Assistant for Ku-ring-gai Fitness & Aquatic Centre in West Pymble. You will welcome members, assist with memberships, bookings and program enquiries, and ensure transactions are processed accurately.

Join a community-focused team delivering safe, inclusive programs across NSW, with opportunities to develop customer service skills and contribute to day-to-day centre operations.

Qualifications

• Working With Children Check is required.
• CPR Certificate (or willingness to obtain).
• Previous customer service experience.
• Commitment to safety, inclusion and safeguarding.

Responsibilities

• Welcome members and visitors with exceptional customer service
• Manage memberships, bookings, and program enquiries
• Process payments and transactions accurately
• Support smooth day-to-day centre operations
• Handle customer feedback and resolve issues professionally

Skills

Customer service

Communication

Multitask

Team player

Basic computer skills

Job description

The Y NSW is seeking a friendly and proactive Customer Service Assistant for Ku-ring-gai Fitness & Aquatic Centre in West Pymble. You will welcome members, assist with memberships, bookings and program enquiries, and ensure transactions are processed accurately.

Join a community-focused team delivering safe, inclusive programs across NSW, with opportunities to develop customer service skills and contribute to day-to-day centre operations.