Member Services & Centre Operations Concierge

YMCA NSW; Australia; On-site; AUD 52,000 - 68,000; Full time

Job summary

The Y NSW operates Ku-ring-gai Fitness & Aquatic Centre (West Pymble), a community recreation centre offering a modern gym, indoor and outdoor pools, group fitness programs, swimming lessons and family facilities for people of all ages.

The role welcomes members with exceptional customer service, manages memberships, bookings and program enquiries, processes payments accurately and supports day-to-day centre operations, including handling feedback with professionalism.

Qualifications

• Working With Children Check required.
• CPR Certificate or willingness to obtain.
• Previous customer service experience.
• Commitment to safety, inclusion and safeguarding.

Responsibilities

• Welcome members and visitors with exceptional customer service.
• Manage memberships, bookings, and program enquiries.
• Process payments and transactions accurately.
• Support smooth day-to-day centre operations.
• Handle customer feedback and resolve issues professionally.

Skills

Customer service

Communication skills

Multitasking

Team player

Basic admin skills

Job description

The Y NSW operates Ku-ring-gai Fitness & Aquatic Centre (West Pymble), a community recreation centre offering a modern gym, indoor and outdoor pools, group fitness programs, swimming lessons and family facilities for people of all ages.

The role welcomes members with exceptional customer service, manages memberships, bookings and program enquiries, processes payments accurately and supports day-to-day centre operations, including handling feedback with professionalism.