Retail Sales & Service Pro — Customer Care Leader

Gpc Asia Pacific Group; Adelaide; Hybrid; AUD 64,000 - 78,000; Full time

Benefits offered by this job

Salary packaging benefits

RDO every six weeks

Full-time permanent position

Onsite parking

Work from home 2 days a week

Career development

Employee Assistance Program

Discounted health insurance

Community-focused role

Job summary

Gpc Asia Pacific Group is seeking a Customer Care Team Member to support the not-for-profit sector across Australia. You will handle inquiries by phone and email, explain salary packaging benefits, and ensure accurate processing of transactions.

The role offers a full-time permanent position with a hybrid work setup (onsite in Adelaide area and 2 days remote after training), plus strong training and career development opportunities.

Qualifications

• Experience in customer service, preferably in a contact centre, banking or financial services.
• Strong problem-solving skills and ability to handle enquiries.
• High attention to detail and accuracy.
• Proficiency with CRM systems and online platforms.

Responsibilities

• Respond to customer enquiries via phone and email.
• Resolve enquiries at first point of contact where possible.
• Explain salary packaging products and services clearly.
• Assist new customers with joining salary packaging.
• Process applications, changes, claims and other transactions accurately.
• Maintain accurate customer records and documentation.
• Collaborate with internal teams to resolve issues.
• Meet service, quality and productivity KPIs.

Skills

Customer service experience

Problem-solving

Attention to detail

CRM systems

Team player

Tools

CRM systems

Job description

Are you a customer service professional who enjoys helping people, solving problems and making a difference?

I’m recruiting for a growing organisation supporting the not-for-profit and community sector across Australia and is looking for a Customer Care Team Member to join their supportive team.

About the company:

For nearly 30 years, our client has been proudly supporting over 80,000 customers right here in Adelaide. With a talented team of 90+ passionate professionals dedicated to empowering nonprofits with expert business consulting and salary packaging services, they’re all about making the salary packaging world a better place, one NFP organisation at a time.

What’s in it for you?

• $70,860 + super + NFP salary packaging benefits
• An RDO every six weeks - a well-deserved day off
• Full time permanent position, Monday to Friday - No weekends!
• Located just 10 minutes outside Adelaide CBD, with onsite parking available
• Flexibility to work from home 2 days a week after training
• Supportive and collaborative team environment
• Comprehensive training and career development
• Employee Assistance Program and wellbeing initiatives
• Discounted health insurance
• A meaningful role supporting the community and NFP sector

About the Role

As a Customer Care Team Member, you’ll be a key point of contact for customers, providing friendly, accurate and empathetic support by phone and email.

You’ll help customers understand their salary packaging benefits, resolve enquiries, process transactions and work with internal teams to deliver a great customer experience.

Your responsibilities will include:

• Responding to customer enquiries via phone and email
• Resolving enquiries wherever possible at the first point of contact
• Explaining salary packaging products and services clearly and simply
• Assisting new customers with joining salary packaging
• Processing applications, changes, claims and other transactions accurately
• Maintaining accurate customer records and documentation
• Working with internal teams to resolve customer matters
• Meeting service, quality and productivity KPIs

About You

We’re looking for someone who is customer-focused, solutions-oriented and comfortable working in a busy environment.

You will ideally have:

• Previous customer service experience, ideally in a contact centre, banking, financial services or similar environment
• You are a Customer Service Superstar - You empathise, listen, and make every interaction memorable
• Strong problem-solving skills and confidence handling customer enquiries
• High attention to detail and accuracy
• Confidence using technology, CRM systems and online platforms
• The ability to manage competing priorities and meet KPIs
• A positive approach to learning, change and continuous improvement
• A genuine team-first attitude

Experience in salary packaging or the community sector will be highly regarded, but training will be provided for the right person.

If you’re ready for a customer service role with purpose, development and a great team culture, we’d love to hear from you.

Northline and its people are committed to maintaining a safe workplace for all employees. Successful candidates will be required to complete a pre-employment medical incorporating a drug and alcohol screen, as well as a police clearance.