Member Service Attendant - Harbord Diggers

Mounties Group; Freshwater; On-site; AUD 30,000 - 39,000; Part time

Benefits offered by this job

Discounted meals and gym membership

Uniforms provided

Ongoing training and development

Job summary

Mounties Group is seeking an energetic Member Services Attendant for Harbord Diggers in Freshwater NSW. This part-time role focuses on delivering five-star customer service as the first touchpoint for members and guests, embodying the Mounties brand.

You will handle duties from greeting guests, assisting with memberships, RSA/RCG compliance, and providing directions, with a friendly, professional demeanor and a flexible schedule including weekends and public holidays.

Qualifications

• Passionate about delivering an excellent customer experience.
• Excellent personal presentation with a high level of communication skills.
• Proficient computer skills.
• Experience using a PABX/ Switchboard is desirable.
• Willingness to help and work effectively within a team.
• Ability to work flexible hours including days, evenings, weekends and public holidays.
• RSA & RCG certification (or willing to obtain prior to commencement).

Responsibilities

• Consistently deliver exceptional customer service.
• Maintain club entry, RSA & RCG compliance.
• General administrative duties.
• Provide customers with friendly directions and assistance.
• Upsell and promote club memberships, entertainment, promotions and events.
• Process club memberships and renewals accurately.
• Answer calls with a professional and welcoming telephone manner.
• Present a professional image at all times.
• Enhance the Harbord Diggers experience for members and guests.
• Greet everyone warmly.

Skills

Customer service

Professional presentation

Computer skills

PABX/Switchboard experience

Teamwork

Flexible scheduling

RSA/RCG certification

Job description

ABOUT US

Mounties Group Values are Family, Honesty, Care, Innovation, Fun and Loyalty. We are a Mutuality which means our organisation is owned by its members and we exist to improve the lives of our members.

Mounties Group have over 280,000 members that use our services across a broad range of industry sectors including: Health & Fitness, Retail, Medical, Hospitality, Homecare and Allied Health.

We employ over 1,000 people and are rapidly growing, particularly in the Health and Wellbeing segment of our business. Our Head office is located in Mount Pritchard and supports businesses across NSW, QLD, VIC and the ACT.

THE ROLE

We are currently searching for an energetic and dedicated Member Services Attendant with exceptional customer service skills to join our fun and friendly team on a part-time basis at our superb venue Harbord Diggers, in Freshwater NSW!

As a Member Services Attendant, you will act as our brand ambassador and be the first touch point for our members and guests upon entry ensuring a five-star service delivery and memorable moments are created for all.

More specifically, some of your duties will include:

• Consistently deliver exceptional customer service
• Maintain legislative requirements including club entry, RSA & RCG standards
• General administrative duties
• Provide our customers with friendly informed directions and assistance
• Up sell and promote club memberships, entertainment, promotions and events
• Process Club memberships and renewals accurately
• Professional and welcoming telephone manner to internal and external customers using the PABX / Switchboard as well as conveying accurate messages
• Project a professional image at all times
• Enhance the Harbord Diggers experience to all members and guests
• Most importantly – greet everyone with a warm and welcoming smile

ABOUT YOU

To be considered for this role, you must have the following:

• Passionate about delivering an excellent customer experience
• Excellent personal presentation with a high level of communication skills
• Proficient computer skills
• Experience using a PABX/ Switchboard is desirable
• A willingness to help and work effectively within a team
• Ability to work flexible hours including days, evenings, weekends and Public Holidays
• RSA & RCG certification (or willing to obtain prior to commencement)

OUR BENEFITS

• Discounted meals and gym membership
• Uniforms provided
• Ongoing training and development opportunities
• Join Australia’s growing leading hospitality group
• Fun & supportive team

WHY MOUNTIES?

We have over 280,000 members and are listed as one of Australia’s top privately owned companies. With strong values and a commitment to our staff, we are a recognised employer of choice.

GROUP WINNER OF:

• Western Sydney Business Awards – Employer of Choice 2020
• Clubs NSW - Clubs and Community Award for Health and Wellbeing 2020
• Clubs NSW – Clubs and Community Aware for Emergency Services 2023