Member Retention Team Lead — Luxury Club Experience

Acquire Intelligence Philippines Inc.; Melbourne; On-site; AUD 90,000 - 110,000; Full time

Benefits offered by this job

Office on Chapel Street, South Yarra

Competitive salary plus super

Full-time, 38 hours per week

Job summary

Acquire Intelligence is seeking a Team Leader, Member Retention in Melbourne’s South Yarra. You will lead a small, high-profile team delivering white-glove service to a private luxury wellness club’s top-tier members, with regular time on-site and direct collaboration with the client’s Head of Retention.

You will manage two retention specialists, make calls, coach for excellence, and provide insightful reporting to sustain the club’s premium experience.

Qualifications

• At least three years in luxury hospitality, wellness or a private members club.
• Experience leading or supervising a team for at least one year.
• Luxury hospitality instinct for how top-tier members want to be treated.
• Coaching capability with direct, constructive feedback.
• Discretion with sensitive member and health information.
• Right to work in Australia and consent to background/reference checks.

Responsibilities

• Lead two Member Retention Specialists and report to the Head of Retention.
• Spend regular time on site at the clubs.
• Make calls and coach the team to deliver excellence.
• Bring insights and reporting to the club to drive improvements.
• Be the face of the program and uphold white-glove service standards.

Skills

Leadership

Coaching

Communication

People management

Phone presence

Job description

Acquire Intelligence is seeking a Team Leader, Member Retention in Melbourne’s South Yarra. You will lead a small, high-profile team delivering white-glove service to a private luxury wellness club’s top-tier members, with regular time on-site and direct collaboration with the client’s Head of Retention.

You will manage two retention specialists, make calls, coach for excellence, and provide insightful reporting to sustain the club’s premium experience.