Team Leader - Credit Administration - Hybrid WFH

Unity Bank; Sydney; Hybrid; AUD 110,000 - 140,000; Full time

Job summary

Unity Bank in Sydney (Hybrid WFH) seeks a capable Team Leader to drive end-to-end credit administration from post-approval to settlement and discharge. The role leads a small team, coordinates mortgage settlements and manages government registrations within defined service levels.

You will coach and develop staff, ensuring quality, compliance and continuous improvement while maintaining strong client outcomes in a collaborative, member-focused banking environment.

Qualifications

• Experience as a Team Leader or Supervisor in Banking/financial services with track record of coaching and developing high‑performing teams.
• Strong focus on quality, compliance and continuous improvement with ability to adapt to shifting priorities.
• Solid knowledge of mortgage lending, personal lending, consumer finance, settlements, loan documentation and lifecycle loan management.
• Knowledge of commercial lending and relevant security documentation requirements.
• Strong understanding of loan management systems with excellent analytical and problem‑solving skills.
• Excellent communication skills to support operational excellence in document prep and PEXA settlements.
• Proficiency in Microsoft applications at least at intermediate level; strong administrative skills are essential.

Responsibilities

• Coordinate end-to-end post-approval to settlement and discharge processes.
• Manage mortgage settlements and other transactions through PEXA.
• Oversee funding of loans including construction progress payments.
• Monitor inboxes to ensure queries are resolved within SLA targets.
• Lodge FHOG and PPS registrations and coordinate settlements with third parties.
• Ensure post-settlement documentation complies with state requirements and internal systems.

Skills

Team leadership

Coaching & development

Communication skills

Analytical thinking

Problem solving

MS Office proficiency

Tools

PEXA

Loan management systems

Job description

Team Leader - Credit Administration - Hybrid WFH

Come and join a collaborative and supportive team that works with purpose to empower its members to be confident about their financial future.

Our Bank is member focussed, and values driven. As one of Australia’s leading mutually owned banks with over 60,000 members, assets in excess of $3.7 billion, we have the capacity and capability to continue to invest in new products and services for the benefit of our members and the industries and communities in which we operate.

YOUR OPPORTUNITY

Reporting to the Manager – Credit Administration we have an excellent opportunity for a full-time experienced Team Leader to join our small team of pre and post settlement officers working from our Sydney head office. This is a varied role where you will coordinate the end-to-end process from post-approval to settlement & discharge, your core responsibilities will encompass:

• Producing loan documentation for a variety of loan types including mortgages, personal loans, credit cards and commercial matters within established service levels


• Understanding of complex applications and having an in-depth understanding of banking lending policies and regulatory obligations


• Managing mortgage settlements, and other transactions through PEXA


• Funding all loans including construction progress payments


• Assist in the management of inboxes to ensure that queries are completed within SLA’s


• Lodging FHOG, PPS registrations, understanding of the government scheme applications and coordinating settlements with third parties


• Managing post settlement dealings on title, ensuring all documentation is compliant with relevant state requirements and internal systems are updated accordingly


• Performing all post settlement maintenance including security packet management and other general administration


• Coaching, developing and motivating the team to increase productivity and improve team and customer satisfaction


• Opportunity to be involved in project work which can support your professional development

YOUR PROFILE

You are a collaborative service professional who has:

• previous experience as a Team Leader, Supervisor or equivalate people leadership within the Banking & Financial services sector with proven ability to coach and develop high-performing teams


• a focus on quality, compliance and continuous improvement, with the ability to adapt to shifting priorities


• a strong knowledge of mortgage lending, personal lending, consumer finance, settlements, loan documentation and lifecycle loan management


• knowledge of commercial lending & relevant security documentation requirements


• strong knowledge of loan management systems, with excellent analytical and problem-solving skills


• excellent communication skills to complement your operational experience in document preparation and PEXA settlements.


• proficiency using standard Microsoft applications (minimum – intermediate level) along with strong administration skills are essential, as is a genuine desire to work within a small team.

We’ve built a values-based team and nurture a culture where our members are at the forefront of what we do. As a member of the Diversity Council of Australia, we recognise the benefits that diversity brings to our organisation. We strive toward a collaborative culture which capitalises on the diverse skills, backgrounds and experiences of our employees.

You must be a permanent resident or Australian citizen to be considered for this position. Only shortlisted candidates who meet the above criteria will be contacted.