Member Experience Specialist (Events & Weekends)

Planet Fitness Australia; Sydney; On-site; AUD 55,000 - 65,000; Full time

Job summary

Venues NSW is seeking a customer-focused Membership Administrator to join our Memberships team. You will provide accurate information and high levels of service to our members and their guests, and handle administrative tasks with precision.

On a rotational basis you will work on games days to help deliver a memorable experience for attendees. Events run Monday to Sunday, including evenings, weekends and public holidays.

Qualifications

• Customer-centric approach with a focus on service excellence.
• Clear, effective communication with members and guests.
• Organised with a high level of attention to detail and accuracy.

Responsibilities

• Provide accurate information and high-level customer service to members and their guests.
• Handle administrative tasks for the Memberships team with precision.
• Work on game days on a rotational basis to support events and guest experience.

Skills

Customer centric

Clear communication

Attention to detail

Proactive attitude

Job description

Venues NSW is seeking a customer-focused Membership Administrator to join our Memberships team. You will provide accurate information and high levels of service to our members and their guests, and handle administrative tasks with precision.

On a rotational basis you will work on games days to help deliver a memorable experience for attendees. Events run Monday to Sunday, including evenings, weekends and public holidays.