Member Experience Specialist

Capricorn; Perth; On-site; AUD 45,000 - 60,000; Full time

Job summary

Capricorn is seeking a Customer Service Officer to be the first point of contact for Members, Suppliers, Shareholders and authorised business contacts. You'll listen, understand what each person needs and provide accurate account, product and service support within your scope.

You’ll respond to inbound enquiries, complete identity and authority checks, update records and help customers navigate digital and self-service channels, fostering accurate information flow and timely resolutions.

Job description

Capricorn is seeking a Customer Service Officer to be the first point of contact for Members, Suppliers, Shareholders and authorised business contacts. You'll listen, understand what each person needs and provide accurate account, product and service support within your scope.

You’ll respond to inbound enquiries, complete identity and authority checks, update records and help customers navigate digital and self-service channels, fostering accurate information flow and timely resolutions.