Membership Services Representative | Carlton (casual)

Zap Fitness; Melbourne; On-site; AUD 25,000 - 42,000; Part time

Benefits offered by this job

Free gym membership

Anniversary leave days

Free gym membership for friends and/or

Employee discounts via FLG partner

Job summary

Zap Fitness is seeking a Membership Services Representative in Melbourne to greet members, handle enquiries and drive a premium service experience. You will help members engage with the club, stay motivated, and feel welcome at every touchpoint.

Ideal candidates show a passion for health and fitness, strong communication, and the ability to work autonomously, including Saturdays. Some sales experience is desirable and will be an asset for growth within FLG.

Qualifications

• Demonstrated experience and success in a fast-paced premium customer service role.
• Interest and passion for health and fitness
• Intermediate computer skills
• Excellent oral and written communication and presentation skills
• Ability to perform in an autonomous environment
• Be available to work Saturdays and some days during the week
• Previous sales experience is desirable

Responsibilities

• Be the face of Zap Fitness in the club, delivering a welcoming, high-quality member experience.
• Support members with enquiries and help them stay motivated on their fitness journey.
• Build strong relationships with members and promote membership options and services.

Skills

Customer service

Health & fitness interest

Computer skills

Communication

Autonomy

Saturday availability

Sales experience (desirable)

Job description

Turn Great Service into Member Loyalty; Create Experiences That Keep People Moving

The Opportunity

At Zap Fitness, fitness is about discovery - helping people find their path, push their limits and build habits that last.

As a Membership Services Representative, you’ll be the face of that experience in your club.

You’ll create a welcoming, high-quality experience for every member interaction, building strong relationships, supporting members with their enquiries, and helping them stay motivated on their fitness journey. Your ability to connect with people will play a key role in helping members start their fitness journey with Zap, feel confident, supported, and excited to keep showing up.

This role blends sales, service and operational support, requiring someone who thrives in a fast-moving environment and takes pride in delivering premium service at every touchpoint.

Because when members feel welcomed, supported and valued, showing up for their fitness goals becomes the easiest decision they make all day.

The right candidate will have:

• Demonstrated experience and success in a fast-pacedpremium customer service role

• Interest and passion for health and fitness

• Intermediate computer skills

• Excellent oral and written communication and presentation skills

• Ability to perform in an autonomous environment

• Be available to work Saturdays and some days during the week

• Previous sales experience is desirable

What we can offer you

• Competitive hourly rate PLUS commission and a fun working environment

• FREE gym membership to be able to practice what you preach!

• Additional benefits include anniversary leave days and an additional free gym membership for friends and family as part of our recognition for service awards

• Career opportunities with Fitness and Lifestyle Group - Asia Pacific’s largest diversified fitness group - develop your career across our brands, locations and disciplines

• Anniversary leave days and additional complimentary memberships through FLG’s Recognition of Service Program

• Enjoy exclusive employee discounts with industry leading fitness, travel, fashion and retail brands through FLG’s partner discount program

• Leading paid parental leave program

• Employee Assistance Program

About Zap Fitness

Zap Fitness 24/7 is Australia’s fastest-growing, fully owned 24-hour gym chain with world-class facilities in over 85 points of presence across Queensland, Victoria, South Australia, Western Australia and Tasmania! We pride ourselves on making a difference in the lives of our members by helping them stay inspired and motivated to achieve their results. Our people are passionate about health and fitness, energetic, love what they do, and are committed to helping our team and our members succeed!

Zap Fitness 24/7 is proud to be part of Fitness & Lifestyle Group, Asia Pacific’s largest diversified fitness brand.

About Fitness & Lifestyle Group:

Fitness and Lifestyle Group (FLG) is the leading fitness, health, and wellness group in the Asia-Pacific region, headquartered in Australia. Our mission is to make a meaningful, positive impact on people’s lives through innovative and diverse health and wellness offerings, both physical and digital.

FLG’s portfolio includes globally recognised brands such as Fitness First Australia, Goodlife Health Clubs Australia, Jetts Fitness New Zealand & Thailand, Zap Fitness, and Barry’s. With 319 locations across Australia, New Zealand, and Southeast Asia, we support over 585,000 members in leading healthier, more active lives.

Our commitment to diversity & inclusion

At Zap Fitness we bring positive energy and attitude to work every day, we are proud of who we are and who we work for. We don’t just accept individuality; we encourage it and acknowledge the value diversity and inclusivity brings to our organisation. We pride ourselves on empowering our team to be their authentic selves at work.

We welcome applications from Aboriginal and Torres Strait Islander People, people of all ages, race, sex, intersex status, gender identity, sexual orientation, people with a disability and from other diverse backgrounds.