Member Engagement Manager

Troocoo Pty; Brisbane; Hybrid; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Flexible and hybrid ways of working

up to 18 weeks paid parental leave +

Job summary

Brighter Super in Queensland is seeking a Member Engagement Manager to lead a high-performing outbound team focused on helping members make informed decisions about their financial future. Combining people leadership, coaching, operational excellence and member outcomes, you'll shape meaningful super experiences while driving engagement, service quality and team performance.

This role emphasizes strong stakeholder partnerships, regulatory compliance, and continuous improvement in a member-first

Qualifications

• Proven leadership experience within customer-facing roles or sales teams.
• Experience designing and delivering member engagement outcomes.
• Strong understanding of risk, compliance and regulatory obligations in financial services.
• Ability to coach and develop high-performing teams.
• RG146 qualification or willingness to obtain during probation.

Responsibilities

• Lead a high-performing outbound team focused on delivering member outcomes.
• Drive member engagement campaigns and Super Health Checks.
• Monitor performance against service, productivity and quality targets.
• Provide coaching and ongoing capability development to the team.
• Partner with stakeholders across Advice, Marketing, Product and Operations.
• Ensure all member interactions are compliant and aligned to regulatory requirements.

Skills

Leadership

Customer service

Team coaching

Stakeholder management

Regulatory compliance

Analytical thinking

Education

RG146 (Superannuation)

Job description

At Brighter Super our members and our people come first. We are dedicated to being right by our members’ sides, empowering them to retire with confidence. Everything we do is guided by genuine personal connections and a strong sense of purpose.

We’re a 100% member owned, Queensland based superannuation fund, with a proud history supporting members for over 60 years. Today, we support over 340,000 members and more than $36 billion in funds under management (as at 1 October 2025), serving people from government, finance, electrical and energy industries as well as the wider community.

Our success is driven by our people. The Brighter Super team live our values every day:

• Aspiring for our Members
• Performance with Purpose
• Winning Together

We’re committed to creating a workplace where people feel valued, supported and empowered to do their best work. Collaboration, growth and inclusion matter here, because when our people thrive, so do our members.

About your new Role:

As the Member Engagement Manager, you’ll lead a high-performing outbound team dedicated to helping members make informed decisions about their financial future. Combining people leadership, coaching, operational excellence and member outcomes, you'll play a key role in delivering meaningful superannuation experiences while driving engagement, service quality and team performance. This is an opportunity to lead a team of passionate professionals, influence business growth and contribute to a member-first culture within one of Australia's leading profit-for-members super funds.

• Lead, motivate and develop a team focused on delivering exceptional member outcomes.
• Drive outbound engagement activities including lead management, member campaigns and Super Health Checks.
• Monitor team performance against service, productivity, conversion and quality targets.
• Provide coaching, mentoring and ongoing capability development to support team success.
• Partner with stakeholders across Advice, Marketing, Product and Operations to deliver effective member engagement initiatives.
• Ensure all member interactions are compliant, high quality and aligned to regulatory requirements.
• Identify opportunities to improve processes, technology and operational efficiency.
• Foster a positive, inclusive and high-performing team culture focused on continuous improvement.

About You:

You are a people-first leader who thrives in a fast-paced, member-focused environment. With a background leading customer-facing or sales-driven teams within superannuation or financial services, you know how to inspire performance, build capability and create a culture of accountability. You combine strong commercial acumen with genuine care for members and can confidently balance operational delivery, compliance requirements and stakeholder expectations.

• Proven leadership experience within a customer service, member engagement or sales environment.
• A track record of coaching and developing high-performing teams to achieve results.
• Experience managing performance metrics, service levels and conversion targets.
• Strong understanding of member-centric service delivery and relationship management.
• Ability to build trusted relationships with stakeholders across multiple business functions.
• Sound knowledge of risk, compliance and regulatory obligations within financial services.
• Strong analytical and problem-solving skills, with a focus on continuous improvement.
• RG146 (Superannuation) qualification or willingness to obtain it during probation.

Why choose Brighter Super

We’re committed to building an inclusive workplace where everyone feels they belong. We value diverse perspectives and welcome applications from people of all backgrounds and abilities who share our values and want to be part of building a brighter future. We pride ourselves on being a great place to work, where you matter! Here are some things that you will be able to enjoy;

• Flexible and hybrid ways of working
• Up to 18 weeks paid parental leave + super
• Purchased leave
• Cultural leave
• Reward and recognition program
• Employee Assistance Program
• Holistic benefits and well-being offerings