Member Account Manager

Brighter Super; Brisbane; Ibrido; AUD 95.000 - 130.000; Tempo pieno

Vantaggi offerti da questo lavoro

Flexible and hybrid ways of working

Up to 18 weeks paid parental leave + 0

Purchased leave

Cultural leave

Reward and recognition program

Employee Assistance Program

Holistic benefits and well-being Offer

Descrizione del lavoro

Brighter Super is seeking a Member Account Manager to grow and retain our Queensland membership. In this role you will blend relationship management with business development, delivering tailored superannuation solutions and promoting Brighter Super's value to members.

You will build strong pipelines, run workplace presentations and member events, and collaborate with Marketing, Advice and Relationship Management teams to drive growth across the region.

Competenze

• 3+ years' experience in sales, relationship management or a client-facing role.
• Proven track record of achieving or exceeding growth, sales or retention targets.
• Strong presentation and communication skills for groups.
• Ability to identify customer needs and provide tailored solutions.
• Proactive, self-driven with good organisation and time management.
• Willingness to travel and attend after-hours events.
• RG146 accreditation preferred.

Mansioni

• Drive membership growth and retention across an assigned geographic portfolio.
• Manage relationships with high-net-worth members as their dedicated account manager.
• Deliver engaging workplace presentations, seminars, fund awareness days and member events.
• Build strong pipelines and promote Brighter Super's products and services with confidence.
• Partner with Marketing, Advice and Relationship Management teams on growth campaigns.
• Generate quality referrals for Financial Advisers by identifying member advice needs.
• Support a high-performance sales culture through mentoring, collaboration and leadership.

Conoscenze

Sales experience

Relationship management

Presentation skills

Communication skills

Formazione

Diploma of Financial Services

DFP or related qualification

RG146 accreditation preferred

Descrizione del lavoro

At Brighter Super our members and our people come first. We are dedicated to being right by our members’ sides, empowering them to retire with confidence. Everything we do is guided by genuine personal connections and a strong sense of purpose.

We’re a 100% member owned, Queensland based superannuation fund, with a proud history supporting members for over 60 years. Today, we support over 340,000 members and more than $36 billion in funds under management (as at 1 October 2025), serving people from government, finance, electrical and energy industries as well as the wider community.

Our success is driven by our people. The Brighter Super team live our values every day:

• Aspiring for our Members
• Performance with Purpose
• Winning Together

We’re committed to creating a workplace where people feel valued, supported and empowered to do their best work. Collaboration, growth and inclusion matter here, because when our people thrive, so do our members.

About your new Role:

As a Member Account Manager, you'll play a key role in growing and retaining Brighter Super's membership base across Queensland. Combining relationship management, business development and member engagement, you'll work closely with existing and prospective members to understand their needs, deliver tailored superannuation solutions and promote the value of Brighter Super. This is a highly visible role that offers the opportunity to build meaningful relationships, drive growth initiatives and make a genuine impact on our members' financial futures.

• Drive membership growth and retention across an assigned geographic portfolio
• Manage relationships with high-net-worth members as their dedicated account manager
• Deliver engaging workplace presentations, seminars, fund awareness days and member events
• Build strong pipelines and promote Brighter Super's products and services with confidence
• Partner with Marketing, Advice and Relationship Management teams on growth campaigns
• Generate quality referrals for Financial Advisers by identifying member advice needs
• Support a high-performance sales culture through mentoring, collaboration and leadership

About You:

You are a passionate and commercially minded relationship builder who thrives on connecting with people and delivering exceptional experiences. With a background in sales, relationship management or financial services, you have a proven ability to influence, engage and grow lasting relationships. You're self-motivated, outcomes-focused and genuinely committed to helping customers achieve positive results.

• 3+ years' experience in sales, relationship management or a similar client-facing role
• Demonstrated success in achieving or exceeding growth, sales or retention targets
• Outstanding relationship-building and stakeholder management skills
• Strong presentation and communication skills with confidence speaking to groups
• Ability to identify customer needs and provide tailored solutions
• A proactive, self-driven approach with exceptional organisation and time management skills
• Willingness to travel regularly and attend some after-hours events
• Diploma of Financial Services, DFP or related qualification, with RG146 accreditation preferred
• A collaborative mindset with a passion for delivering outstanding member outcomes

Why choose Brighter Super

We’re committed to building an inclusive workplace where everyone feels they belong. We value diverse perspectives and welcome applications from people of all backgrounds and abilities who share our values and want to be part of building a brighter future. We pride ourselves on being a great place to work, where you matter! Here are some things that you will be able to enjoy;

• Flexible and hybrid ways of working
• Up to 18 weeks paid parental leave + super
• Purchased leave
• Cultural leave
• Reward and recognition program
• Employee Assistance Program
• Holistic benefits and well-being offerings