Member Care & Service Specialist — Inbound Support

Vetpartners; Albury City; Vor Ort; AUD 55.000 - 65.000; Vollzeit

Zusammenfassung

RACV is seeking a proactive Customer Service Consultant for our inbound contact centre in Wodonga. You will be part of the Member Engagement team, delivering exceptional service to members and customers.

The role includes a comprehensive training program to upskill you in systems, customer service, and sales, with ongoing teamwork and support in a welcoming workplace. This permanent full-time position starts Monday, 26 October.

Qualifikationen

• Strong interpersonal skills and desire to exceed customer expectations.
• Phone-based customer service experience preferred.
• Ability to learn systems quickly and maintain product knowledge.

Aufgaben

• Handle inbound calls in a contact centre environment.
• Upsell and promote RACV products and services.
• Upskill in systems, customer service and sales through structured training.

Kenntnisse

Interpersonal skills

Customer relationship

Sales mindset

Jobbeschreibung

RACV is seeking a proactive Customer Service Consultant for our inbound contact centre in Wodonga. You will be part of the Member Engagement team, delivering exceptional service to members and customers.

The role includes a comprehensive training program to upskill you in systems, customer service, and sales, with ongoing teamwork and support in a welcoming workplace. This permanent full-time position starts Monday, 26 October.