Hybrid Inbound Sales & Service Consultant

RACV; Melbourne; Hybrid; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Hybrid work environment

Free onsite parking

Discounted insurance products

Generous discounts on RACV products &–

Onsite café with barista-made coffee

Free Basic Emergency Roadside Aid

Outdoor courtyard and breakout spaces

Career development opportunities

Job summary

RACV is seeking a Sales & Service Consultant in Noble Park, Melbourne, offering a hybrid work arrangement. You will handle inbound calls from current and prospective members, identifying needs and providing quick, effective solutions across RACV’s products and services.

Join a team that values personalised conversations, delivering exceptional service and supporting members with value, peace of mind, and a positive experience.

Qualifications

• Active listening and strong communication to identify member needs and provide solutions.
• Customer service excellence with a focus on value and peace of mind.
• Ability to navigate multiple systems with computer literacy for efficient service.

Responsibilities

• Take inbound calls from existing and potential RACV members and understand needs to propose solutions.
• Deliver personalised conversations and exceptional service to bring RACV’s brand promise to life.
• Promote and provide information on RACV products and services to support member outcomes.

Skills

Active listening

Communication skills

Customer service

Sales

Tools

CRM systems

Job description

RACV is seeking a Sales & Service Consultant in Noble Park, Melbourne, offering a hybrid work arrangement. You will handle inbound calls from current and prospective members, identifying needs and providing quick, effective solutions across RACV’s products and services.

Join a team that values personalised conversations, delivering exceptional service and supporting members with value, peace of mind, and a positive experience.