Client Care Coordinator

Vetpartners; Albury City; On-site; AUD 55,000 - 65,000; Full time

Job summary

RACV is seeking a proactive Customer Service Consultant for our inbound contact centre in Wodonga. You will be part of the Member Engagement team, delivering exceptional service to members and customers.

The role includes a comprehensive training program to upskill you in systems, customer service, and sales, with ongoing teamwork and support in a welcoming workplace. This permanent full-time position starts Monday, 26 October.

Qualifications

• Strong interpersonal skills and desire to exceed customer expectations.
• Phone-based customer service experience preferred.
• Ability to learn systems quickly and maintain product knowledge.

Responsibilities

• Handle inbound calls in a contact centre environment.
• Upsell and promote RACV products and services.
• Upskill in systems, customer service and sales through structured training.

Skills

Interpersonal skills

Customer relationship

Sales mindset

Job description

At RACV we are people who care, we’re part of people’s every day – making a positive impact in their homes, on the road and on holidays. We’ve built on our roadside history and been there for our customers and members for more than 115 years. We provide opportunities that only a diverse business can offer. And the best is yet to come.

Join our Member Engagement team as an enthusiastic phone-based Customer Service Consultant who has the desire to exceed customer expectations. With strong interpersonal skills you will be proactive in establishing and maintaining relationships with our members.

Hit the ground running with this inbound contact centre position. With our fully paid and structured training program you will be upskilled in systems, customer service and sales, and product knowledge. Then join a team who backs each other, in the kind of workplace people enjoy coming to.

You will play a critical role helping people who value and appreciate your care, and our products and services. With lots of variety, every day this role will bring new experiences.

Permanent full-time role - Commencing Monday the 26th of October

Location – Wodonga

Fixedroster - Current schedule is a