Member Acquisition Consultant

HBF Health Limited; Townsville City; Hybrid; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Gold Hospital Elevate Insurance Cover

Wellbeing days (3)

Volunteering days (2)

Parental leave (18 weeks)

Corporate discounts

Job summary

HBF Health Limited is recruiting for a Member Acquisition Consultant in Townsville. The role involves handling member inquiries about Health Fund products via phone or email, using needs analysis to recommend suitable options, and contributing to sales and retention efforts.

The position offers hybrid working arrangements, 6-week paid training, and opportunities for personal and professional development within a values-driven, inclusive workplace.

Qualifications

• Customer service experience, preferably in sales or contact centre.
• Strong communication and listening skills to identify member needs.
• Solid computer literacy and ability to adapt in a fast-paced environment.

Responsibilities

• Handle member inquiries via phone and email in a timely, professional manner.
• Apply needs analysis to identify suitable Health Fund products and drive sales/retention.
• Participate in a structured training program during the first 6 weeks.

Skills

Customer service

Sales

Phone support

Email support

Job description

12 month fixed-term contract Full-time opportunity in our Townsville office This role operates in a fast-paced contact centre environment as the first point of contact for member queries regarding Health Fund products, sales and retention, through channels such as phone or email. Recognise and respond to these opportunities using needs analysis to determine which product best suits the member’s needs.

What you can expect

• Meaningful conversations with members where you can make a difference
• Hybrid working arrangements which is a mix of office based and working from home
• Personal and professional development opportunities to launch your career
• Access to a range of corporate discounts which include JB HiFi and other retail outlets, gyms, restaurants, and hotels

About the opportunity

You will join QCHF / HBF as a Member Acquisition Consultant representing QCHF / HBF in the moments that matter to our members. This role operates in a fast-paced contact centre environment as the first point of contact for member queries regarding Health Fund products, sales and retention, through channels such as phone or email. You will recognise and respond to these opportunities using needs analysis to determine which product best suits the member’s needs.

Let’s talk about you Are you an energetic, collaborative team player? Do you have a natural ability to communicate, and are you compassionate? If you are – you could be one of our valued team members here at QCHF / HBF. We are seeking individuals with a strong customer service focus preferable in sales or contact centre experience. You will need to have solid computer literacy skills, and the ability to be adaptable and resilient – no one conversation is the same and can be challenging! Don’t worry though, we don’t expect you to jump straight in. If successful, you will undertake fun and dynamic, fully paid training program provided over the first 6 weeks of your employment to give you the tools you need to start helping our members the QCHF / HBF way.

Benefits

• Fully subsidised Gold Hospital Elevate Insurance Cover*
• 3 additional wellbeing days off a year (on top of our standard 20 days annual and 10 days personal leave)
• 2 volunteering days per year
• 18 weeks paid parental leave
• Access to corporate discounts across a range of gyms, retail, restaurants, and hotels (Note: leave entitlements are pro rata. * After probation period)

Sound good? Let’s get into it - It’s simple and quick!

At HBF, we don’t just accept differences - we celebrate them, support them, and pride ourselves on an inclusive and diverse workplace for the benefit of our people, our members, and our community.

We are an equal opportunity employer and strongly encourage applications from:

People identifying as an Aboriginal or Torres Strait Islander

People living with physical disabilities

People of different ages

People comfortable with their sexual orientation, gender identity, and expression.

Preferred candidates will be required to provide references, verification of working rights in Australia and a satisfactory National Police Clearance prior to an offer of employment.

Careers at HBF

Bold people belong at HBF We make work supportive, flexible and meaningful, so we can go one better for our members in moments that matter. Join us and be part of creating a healthier tomorrow.

Roles across professions

Behind every member moment is a team making it happen. From frontline support to data and digital, clinical expertise to corporate leadership. Whatever your talents, there’s a place here for you to contribute and grow.

Where you'll work

HBF is headquartered in Perth, WA and has offices across Australia in Brisbane, Sydney, Melbourne and Townsville. Many roles operate in a hybrid model, combining in-office collaboration with flexible work arrangements.

Applying to join us You're in the right place! For most applications you will find out within 2 weeks if you have been invited to interview, with our process including reference, qualification and police checks as well as psychometric assessments for selected roles.