Member Relationship Consultant

HBF Health Limited; City Of Joondalup; On-site; AUD 62,000 - 76,000; Full time

Benefits offered by this job

Annual salary + super

Free Corporate Gold Hospital Insurance

Wellbeing days off

Volunteering days

Parental leave (18 weeks)

Corporate discounts across gyms, etc.

Job summary

HBF Health Limited is seeking a Member Relationship Consultant for our Joondalup branch. You will be the first point of contact, helping members identify their needs and recommending the right health cover products both face-to-face and via phone.

This permanent full-time role involves small-team collaboration and occasional travel to other branches. We value energetic, compassionate communicators with a strong customer service or sales background and solid computer literacy to manage

Qualifications

• Strong customer service background and/or sales experience.
• Good computer literacy and ability to multi-task across phone and email.
• Ability to identify members' needs and recommend the right product.

Responsibilities

• Be the first point of contact at Joondalup branch and assist members face-to-face or over the phone.
• Identify member needs and recommend suitable health cover products.
• Support travel to other branches as required.
• Contribute to a small team environment and deliver high service standards.

Skills

Customer service

Sales experience

Communication

Multi-channel communication

Job description

HBF Employee Benefits

• Annual salary of $69k + 12% super
• FREE Corporate Gold Hospital Insurance (for you and your family)
• 3 additional wellbeing days off a year (on top of our standard 20 days annual leave and 10 days personal leave) pro rata
• 2 volunteering days per year
• 18 weeks paid parental leave
• Access to corporate discounts across a range of gyms, retail, restaurants, and hotels

About the Role

As a Member Relationship Consultant, you'll be the first point of contact at our Joondalup branch, representing HBF in the moments that matter to our members. Working within a small team, you will support new and existing members to help identify their needs and recommend the right product for them both face-to-face and over the phone. You will be there for our members in a wide range of life moments, from welcoming a new baby into the world to supporting a loved one through life-critical medical treatment, as they reach out to better understand their health cover.

We currently have two permanent full-time positions available at our Joondalup branch. Travel to other branches may be required from time to time.

About You

You are a vibrant, energetic and collaborative team player with a natural ability to communicate compassionately. Being adaptable and resilient will be important in this role as no two conversations are the same and will need an individual approach. We are seeking individuals with a strong customer service and/or sales background, solid computer literacy and the ability to multi-task across multiple channels that also include phone and email.

Inclusion and Accessibility

At HBF, we believe in the potential of every individual. We're committed to creating an inclusive workplace where diverse perspectives are celebrated, because they make us stronger. We encourage applications from everyone, including Aboriginal and Torres Strait Islander peoples, people with disabilities, and members of the LGBTQIA+ community, including transgender and gender-diverse applicants. We want you to Be You, Be Bold, and feel supported every step of the way.

If you require any adjustments or alternative formats during the recruitment process, please contact us at [e-mail].

Roles across professions

Behind every member moment is a team making it happen. From frontline support to data and digital, clinical expertise to corporate leadership. Whatever your talents, there's a place here for you to contribute and grow.

Where you'll work

HBF is headquartered in Perth, WA and has offices across Australia in Brisbane, Sydney, Melbourne and Townsville. Many roles operate in a hybrid model, combining in-office collaboration with flexible work arrangements.