Branch Member Consultant

HCF group; Bayside; Sur place; AUD 59 000 - 73 000; Plein temps

Avantages offerts par ce poste

Flexible leave

Family day

Parental leave

Insurance subsidies

Résumé du poste

HCF is seeking a Branch Member Consultant to support members in Pagewood through face-to-face and phone interactions, guiding healthcare decisions with a customer-centric approach.

You will perform needs-based selling across our range of health-related products, resolve member issues promptly, and maintain up-to-date membership details, working in a collaborative team environment.

Qualifications

• Experience in needs-based selling and customer service.
• Ability to build rapport quickly in person and over the phone.
• Comfort with computer systems and CRM tools.
• Thrives in a collaborative team.
• Adaptable to changing work practices.

Responsabilités

• Engage in face-to-face and telephone needs-based selling of health, life and other insurance products.
• Resolve member issues and provide high-quality service beyond expectations.
• Maintain accurate membership information according to policies and procedures.

Connaissances

Needs-based selling

Customer service

Tech literacy

Team collaboration

Adaptable

Description du poste

Use your sales and customer service skills to make a real difference through meaningful needs-based conversations **About the Role**As a Branch Member Consultant at HCF, you'll be the face of Australia's largest Not-For-Profit Health Fund! Your personal touch will help guide our members in making informed healthcare choices. **Location & Hours**This full-time position is based in our HCF Pagewood branch. You will also be required to work 1 - 2 Saturday's per month from 9am - 12pm, with additional pay provided for these shifts. **Flexibility**We offer one Family & Friends day and 3 additional flexible leave days each year, giving you more freedom to recharge, manage personal commitments, and maintain a healthy work-life balance. **Training**Please note there will be one week of training in our Head Office in Sydney CBD 30th November. This training has been designed to help support you and your transition into this role. You will also be provided with consistent, ongoing coaching and support to help you succeed and build confidence. **Salary**Salaries start at $66K plus super plus incentive! **Key Responsibilities*** Embrace face-to-face and telephone needs-based selling, highlighting our diverse range of health, life, and other insurance products. This may also include opportunities to broaden your business development skills outside of the HCF branch and in your local community.* Ensure resolutions to our members’ problems that go beyond expectations.* Maintain the accuracy of our membership information in accordance with organisational policies and procedures. **About you*** Possess a keen drive to make a difference in members' lives, with experience in needs-based selling* Proven background in customer service environments, with the ability to build rapport quickly and confidently.* Quick to grasp complex computer systems.* Thrives in a collaborative team environment.* Adaptable to evolving work practices and needs. **About HCF**At HCF, our purpose is to bring our human touch to healthcare. Since 1932 we’ve been putting our members and their health first. As Australia’s largest not-for-profit health fund, we cover 2 million members with health, life, travel and pet insurance and our vision is to make healthcare understandable, affordable, high quality and member centric. We want to be true health partners to our members, easily guiding the healthcare choices that are right for them. At HCF, our values are the way we do things and create the necessary culture to help us realise our purpose and deliver our Strategy. Living our values in action we step forward, walk in their shoes, stay human, make it better and get there together.**Culture & Benefits** *Purpose-driven passion* We’re united by a common purpose: to make healthcare affordable, understandable, high quality and member-focused. *Wellness and work-life balance* We’ll empower you with the necessary skills and tools to support your personal wellbeing journey, ensuring you perform at your best. Our offerings include:* Flexible working arrangements* 50% subsidy on HCF hospital and/or extras cover* Family-friendly certified employer* 18 weeks of parental leave for all new parents* Mental health and wellbeing programs, including workshops, fitness classes, flu vaccinations, skin checks and more* Discounts on HCF’s products, including life, pet and travel Insurance, as well as discounts at Fitness First gyms and on our eyecare products.*Collaboration and inclusivity* We embrace diversity as our strength and are committed to maintaining an inclusive and collaborative work environment. Our workplace is welcoming and safe for all our employees, irrespective of their unique characteristics including age, ethnicity, cultural or spiritual background, gender identity, disability, education and socio-economic status. *Continuous learning and growth* We believe in lifelong learning. HCF provides opportunities for personal and professional development. From workshops to mentorship programs, we encourage your growth and curiosity. **Next steps** If you **require any adjustments** to assist you in making your application or during the recruitment or onboarding process, please reach out to **Talent Acquisition –** **[e-mail]**to discuss or call 02 9290 0464. We encourage applicants to submit their applications at their earliest convenience, as at HCF, we review applications as they are submitted, and may have filled the role prior to the job closing date. Please be aware of recruitment scams, phishing, and impersonation attempts. HCF will never request payment or sensitive financial information at any stage of the recruitment process. If you receive suspicious communications claiming to be from HCF, please verify them through our Careers page or contact us directly.At HCF, we want our people to feel supported and empowered to be their best self at work. We create a flexible, inclusive, family-friendly culture so our employees are inspired and motivated to achieve the best for themselves and our members. Our purpose is to bring a human touch to every part of the healthcare system, in big ways and small. Our values inform the way we do things. They help us build the culture we need to realise our purpose. Our values are to:* Step Forward* Get There Together* Make it Better* Stay Human* Walk in Their Shoes.We’ve invested in our people and teams to ensure they’re equipped to reach their career goals. We help team members expand their skill sets and develop personally through various internal and external courses, as well as broaden their on-the-job experience through transfers, secondments or promotions.