Claims Processor

HBF Health Limited; Western Australia; Hybrid; AUD 61,000 - 75,000; Full time

Benefits offered by this job

Hospital insurance (free for you and a

Hybrid working arrangements

Wellbeing days off

Volunteering days

18 weeks parental leave

Corporate discounts across gyms, retai

Discounted onsite barista

Job summary

HBF Health Limited is seeking a Claims Processor in Perth on a permanent full-time basis. You will process health insurance claims accurately, assist members and providers with inquiries, and contribute to a positive customer experience.

The role sits within our Member Operations team and offers opportunities to develop technical capabilities and participate in transformation initiatives. The ideal candidate has experience in claims processing, excellent attention to detail, and strong

Qualifications

• Previous experience in claims processing or medical/ancillary administration.
• Strong attention to detail and the ability to apply policies and guidelines accurately.
• Excellent communication skills with empathetic customer support.

Responsibilities

• Assess and process health insurance claims accurately and efficiently in line with policies and service standards.
• Respond to member and provider enquiries, resolving issues where possible.
• Manage workload priorities to achieve productivity, quality and service targets.
• Apply procedures, delegations, privacy requirements and risk controls in day-to-day activities.
• Participate in team routines, coaching and continuous improvement initiatives.

Skills

Claims processing

Attention to detail

Customer service

Empathetic communication

Prioritisation

Job description

Employee Benefits

• Annual salary of $68k + super
• FREE Corporate Gold Hospital Insurance (for you and your family)
• 3 additional wellbeing days off a year (on top of our standard 20 days annual leave and 10 days personal leave) pro rata
• 2 volunteering days per year
• 18 weeks paid parental leave
• Access to corporate discounts across a range of gyms, retail, restaurants, and hotels
• Centrally located CBD office with discounted onsite barista
• Hybrid working arrangements available
• This position is based in Perth on a permanent full-time basis.

About the Role

As a Claims Processor, you'll play an important role in delivering timely, accurate and member-focused claims outcomes that make a difference when it matters most. Working within our Member Operations team, you'll assess and process health insurance claims, support members and providers with enquiries, and contribute to a positive customer experience through efficient, empathetic service. You'll also have opportunities to develop your technical capability, contribute improvement ideas and be part of HBF's ongoing transformation journey.

Responsibilities

• Assess and process health insurance claims accurately and efficiently in line with policies, procedures and service standards.
• Respond to member and provider enquiries, resolving issues at the earliest opportunity where possible.
• Manage workload priorities to achieve productivity, quality and service level targets.
• Apply approved procedures, delegations, privacy requirements and risk controls in day-to-day activities.
• Participate in team routines, coaching, cross-skilling and continuous improvement initiatives.
• Identify opportunities to improve processes and reduce manual effort while maintaining quality outcomes.

About You

You're someone who enjoys working in a fast-paced environment where accuracy, customer service and problem-solving go hand in hand. You take pride in delivering high-quality work, have a keen eye for detail and enjoy helping people. With a collaborative mindset and a willingness to learn, you're ready to contribute to a team that values continuous improvement and putting members first.

Ideal Qualifications

• Previous experience in claims processing, medical or ancillary administration/reception, customer service or a similar operational environment.
• Strong attention to detail with the ability to interpret and apply policies, procedures and guidelines accurately.
• Excellent communication skills and the ability to provide empathetic support to customers and stakeholders.
• Proven ability to manage priorities, work efficiently and maintain high levels of accuracy.
• Sound judgement with the ability to identify risks, solve problems and escalation complex matters appropriately.
• A collaborative approach, continuous improvement mindset and commitment to learning and professional development.

Inclusion and Accessibility

At HBF, we believe in the potential of every individual. We’re committed to creating an inclusive workplace where diverse perspectives are celebrated, because they make us stronger. We encourage applications from everyone, including Aboriginal and Torres Strait Islander peoples, people with disabilities, and members of the LGBTQIA+ community, including transgender and gender‑diverse applicants. We want you to Be You, Be Bold, and feel supported every step of the way.

If you require any adjustments or alternative formats during the recruitment process, please contact us at [e-mail].

Company Culture

To learn more about our commitments visit: Community Initiatives | HBF Health Insurance Careers at HBF Bold people belong at HBF We make work supportive, flexible and meaningful, so we can go one better for our members in moments that matter. Join us and be part of creating a healthier tomorrow.

Roles across professions Behind every member moment is a team making it happen. From frontline support to data and digital, clinical expertise to corporate leadership. Whatever your talents, there’s a place here for you to contribute and grow.

Where you'll work

HBF is headquartered in Perth, WA and has offices across Australia in Brisbane, Sydney, Melbourne and Townsville. Many roles operate in a hybrid model, combining in‑office collaboration with flexible work arrangements.

For most applications you will find out within 2 weeks if you have been invited to interview, with our process including reference, qualification and police checks as well as psychometric assessments for selected roles.