Melbourne-based Sales & Marketing Admin Coordinator

Commonwealth Scientific and Industrial Research Organisation; Melbourne; On-site; AUD 61,000 - 73,000; Full time

Job summary

CSIRO Publishing in Melbourne is seeking an organised Sales & Marketing Administration Assistant to provide administrative and operational support across our sales, marketing and customer engagement activities.

Reporting to the Head, Sales and Marketing, you will help keep customer information accurate, respond to enquiries, coordinate updates, prepare reports and datasets, support invoicing and marketing campaigns, and assist with events and projects.

Qualifications

• Experience providing administrative support in a professional environment.
• Strong skills in using systems, databases and Microsoft Excel.
• Excellent organisational skills, attention to detail, and the ability to manage competing priorities.
• Strong written and verbal communication skills.
• Commitment to delivering customer-focused service and teamwork.
• Commitment to health, safety and wellbeing.

Responsibilities

• Respond to customer enquiries promptly and professionally, escalate complex matters when required.
• Coordinate customer account updates and maintain accurate records across internal systems.
• Prepare regular reports and analyse data from multiple sources.
• Provide administrative support for sales and marketing programs and events.
• Assist with customer invoicing, campaign lists and stakeholder communications.
• Support publishing, sales and marketing projects by tracking actions and milestones.
• Maintain databases, CRM records, procedures and guidance materials.
• Identify opportunities to improve administrative processes and information management.

Skills

Admin support

MS Excel

Data systems

Organisational skills

Tools

CRM systems

Job description

CSIRO Publishing in Melbourne is seeking an organised Sales & Marketing Administration Assistant to provide administrative and operational support across our sales, marketing and customer engagement activities.

Reporting to the Head, Sales and Marketing, you will help keep customer information accurate, respond to enquiries, coordinate updates, prepare reports and datasets, support invoicing and marketing campaigns, and assist with events and projects.