Sales & Marketing Administration Assistant

CSIRO; Melbourne; On-site; AUD 61,000 - 73,000; Full time

Job summary

CSIRO Publishing in Melbourne is seeking an organised and customer-focused Sales & Marketing Administration Assistant to provide administrative and operational support across our sales, marketing and customer engagement activities.

Reporting to the Head, Sales and Marketing, you will help keep business processes, customer information and reporting accurate and on track, responding to enquiries, updating accounts, preparing reports and supporting invoicing and campaigns in a collaborative,

Qualifications

• Experience providing administrative support in a professional environment.
• Strong systems, databases and Microsoft Excel skills.
• Excellent organisational skills and attention to detail.
• Strong written and verbal communication abilities.
• Commitment to delivering professional, customer-focused service.

Responsibilities

• Respond to customer enquiries promptly and professionally.
• Coordinate customer account updates and maintain records.
• Prepare regular reports and analyze data from multiple sources.
• Provide administrative support for sales and marketing programs and events.
• Assist with invoicing, campaign lists and stakeholder communications.
• Track actions and deliverables for projects in publishing and marketing.

Skills

Administrative support

Excel proficiency

Data reporting

Customer service

Communication skills

Tools

CRM systems

Database management

Job description

CSIRO acknowledges the Traditional Owners of the land, sea and waters, of the area that we live and work on across Australia. We acknowledge their continuing connection to their culture and pay our respects to their Elders past and present. View our vision towards reconciliation.

Role highlights

• Support the sales, marketing and customer engagement activities of Australia’s leading science publisher.
• Use your administration, Excel and systems skills to keep operations, reporting and customer information running smoothly
• Join CSIRO, Australia’s national science agency.

About CSIRO

As Australia's national science agency, CSIRO is solving the greatest challenges through innovative science and technology. Many of our iconic innovations were once considered impossible until someone, just like you, joined us and took on the challenge.

Visit CSIRO.au for more information.

The opportunity

CSIRO Publishing is Australia’s leading publisher of quality scientific, technical and health journals, books and science news. We are seeking an organised and customer-focused Sales & Marketing Administration Assistant to provide administrative and operational support across our sales, marketing and customer engagement activities.

Reporting to the Head, Sales and Marketing, you will help keep the team’s business processes, customer information and reporting requirements accurate and on track. Your work will include responding to customer enquiries, coordinating customer account updates, preparing reports and datasets, supporting invoicing and targeted marketing activities, and assisting with sales and marketing projects.

You will work closely with colleagues across CSIRO Publishing and engage with customers, publishing partners and other stakeholders. This is an opportunity to bring your administration, systems and communication skills to a varied support role in a collaborative, purpose-driven environment.

Your high-level duties will include:

• Responding to customer enquiries and requests promptly and professionally, escalating complex matters when required.
• Coordinating customer account updates and maintaining accurate records across internal systems and relevant external platforms.
• Preparing regular reports and coordinating, validating and analysing data from multiple sources.
• Providing administrative support for sales and marketing programs, campaigns, meetings, events and promotional activities.
• Assisting with customer invoicing, targeted marketing campaign lists, stakeholder communications and sales and marketing materials.
• Supporting publishing, sales and marketing projects by tracking actions, milestones and deliverables.
• Maintaining databases, CRM records, procedures, templates and guidance materials.
• Identifying opportunities to improve administrative processes, information management and customer service practices.

Location:

Melbourne (Clayton) VIC, other CSIRO sites around Australia considered

Salary:

AU$61k - AU$73k per annum (pro rata for part-time), plus 15.4% superannuation

Tenure:

Specified term of 2 years, Full-time

Reference:

104355

As the successful candidate, you will bring:

• Experience providing administrative support in a professional environment.
• Strong skills in using systems, databases and Microsoft Excel.
• Excellent organisational skills, attention to detail, and the ability to manage competing priorities.
• Strong written and verbal communication skills.
• A commitment to delivering professional, customer-focused service and working collaboratively with others.
• A commitment to health, safety and wellbeing.

For full details about this role, and other criteria, please review the Position Description.

Life at CSIRO and flexible work arrangements

We work flexibly at CSIRO, offering a range of options for how, when and where you work. We can discuss flexible work arrangements with you during the recruitment process. CSIRO also offers a range of leave entitlements, benefits and career development opportunities. To find out more, visit Careers at CSIRO.

Inclusion and belonging

Solving Australia's greatest challenges takes a diversity of minds and lived experiences. We know diverse teams are more effective and deliver more innovative outcomes. As an equal employment opportunity organisation, we are committed to creating diverse and inclusive teams where people feel they belong. We recognise true diversity encompasses all ages, abilities, cultures, faiths, levels of education, genders, sexualities, diversity of thought and much more. We focus on hiring people who share our values of People First, Further Together, Making it Real and Trusted.

CSIRO holds Platinum Status for the Australian Workplace Equality Index for LGBTQIA+ inclusion, and a Science in Australia Gender Equity Bronze Award.

Applications for this position are open to Australian/New Zealand Citizens, Australian Permanent Residents.

Appointment to this role is subject to provision of a national police check and may be subject to other security/medical/character requirements.

Child safety

CSIRO is committed to the safety and wellbeing of all children and young people involved in our activities and programs. View our Child Safe Policy.