Sales & Marketing Admin Pro—Data, CRM & Campaigns

Ventia; Melbourne; On-site; AUD 61,000 - 73,000; Full time

Job summary

CSIRO Publishing in Melbourne is seeking an organised and customer-focused Sales & Marketing Administration Assistant to provide administrative support across sales, marketing and customer engagement activities. Reporting to the Head, Sales and Marketing, you will help keep processes and data accurate and on track.

This role involves responding to customer enquiries, updating accounts, preparing reports, supporting invoicing and campaigns, and maintaining databases and CRM records in a

Qualifications

• Experience providing administrative support in a professional environment.
• Strong skills in using systems, databases and Microsoft Excel.
• Excellent organisational skills, attention to detail, and the ability to manage competing priorities.
• Strong written and verbal communication skills.
• A commitment to delivering professional, customer-focused service and working collaboratively with others.
• A commitment to health, safety and wellbeing.

Responsibilities

• Responding to customer enquiries and requests promptly and professionally, escalating complex matters when required.
• Coordinating customer account updates and maintaining accurate records across internal systems and relevant external platforms.
• Preparing regular reports and coordinating, validating and analysing data from multiple sources.
• Providing administrative support for sales and marketing programs, campaigns, meetings, events and promotional activities.
• Assisting with customer invoicing, targeted marketing campaign lists, stakeholder communications and sales and marketing materials.
• Supporting publishing, sales and marketing projects by tracking actions, milestones and deliverables.
• Maintaining databases, CRM records, procedures, templates and guidance materials.
• Identifying opportunities to improve administrative processes, information management and customer service practices.

Skills

Administrative support

Excel

Systems/databases

Organisational skills

Written and verbal comms

Customer-focused service

Tools

CRM systems

Job description

CSIRO Publishing in Melbourne is seeking an organised and customer-focused Sales & Marketing Administration Assistant to provide administrative support across sales, marketing and customer engagement activities. Reporting to the Head, Sales and Marketing, you will help keep processes and data accurate and on track.

This role involves responding to customer enquiries, updating accounts, preparing reports, supporting invoicing and campaigns, and maintaining databases and CRM records in a