Medical Secretary/Receptionist

Simplerecruit; Sydney; Sur place; AUD 34 000 - 44 000; Temps partiel

Résumé du poste

Dr Kate Hale's Paediatric Practice in Crow’s Nest seeks a friendly receptionist/secretary to support a busy front desk. You will handle patient check-in, calls, emails, scheduling, and billing while maintaining accurate records and a positive patient experience.

The role is initially one day per week (Fridays 9:00–17:00) with future expansion. Strong IT skills, Microsoft Office proficiency, and teamwork are essential to support efficient daily operations.

Qualifications

• Experience as a receptionist or secretary in a medical practice.
• Excellent interpersonal and written communication skills.
• Proficient in Microsoft Office and adaptable to new systems.
• Ability to manage changing priorities and deadlines.

Responsabilités

• Front desk duties in a busy practice.
• Meeting and greeting patients.
• Answering phone calls and responding to emails.
• Managing and scheduling appointments.
• Patient billing, receipting and accounts receivable.
• End of day reconciliation.
• Related administrative and ad hoc PA duties.
• Liaising with Dr Hale and staff for smooth operations.

Connaissances

Interpersonal skills

Customer service

Time management

Microsoft Office proficiency

Teamwork

Adaptability

Outils

Gentu PMS

Microsoft Office

Description du poste

This rare position has become available to join Dr Kate Hale in her busy and dynamic Paediatric practice centrally located at Crow’s Nest. You will join our supportive team and contribute to our strong focus on providing safe, competent, and contemporary clinical care.

This position requires a candidate with exceptional customer service and IT skills, who enjoys multi-tasking, shows professionalism and enjoys reception.

This position will initially be one day per week, working Fridays from 9:00am to 5:00pm. From 2027, the role will increase to two days per week, working Thursdays 9:00am to 6:00pm and Fridays from 9:00am to 5:00pm. The ability to provide occasional cover for annual or sick leave would be a great advantage.

The ideal candidate will be responsible for providing excellent customer service to patients, managing administrative tasks, and ensuring the smooth operation of the front desk area. You will play a vital role in creating a positive patient experience and maintaining efficient office procedures.

This position will see you responsible for

• The effective delivery of front desk duties in a busy practice
• Meeting and greeting patients
• Answering phone calls and responding to emails
• Managing and scheduling appointments
• Patient billing, receipting and accounts receivable.
• End of day reconciliation
• Related administrative and ad hoc PA duties
• Liaising closely with Dr Hale and other staff to ensure effective communication and efficient running of the practice

About you

The successful candidate will have experience as a receptionist or secretary in a medical practice. They will also have:

Excellent interpersonal skills, with the ability to communicate articulately both verbally and in written communication.

Strong proficiency with Microsoft office and the ability to adapt to new systems quickly

Able to work with changing priorities and circumstances

Ability to provide an exceptional service

Excellent time management skills, with the ability to independently prioritise workload.

Strong attention to detail and accuracy in your day-to-day work

An ability to work collaboratively as part of a team.

Previous use of Gentu practice management systems and proficient ability with all-round computer skills including Microsoft Office is preferred .