Medical Secretary Admin Assistant

NHS Jobs; Liverpool; On-site; AUD 55,000 - 75,000; Full time

Job summary

Liverpool University Hospitals NHS Foundation Trust is seeking a Medical Secretary to support health services delivery. The role involves typing, referrals, data coding, document management and liaising with external agencies to ensure smooth patient pathways.

Responsibilities include handling enquiries, processing letters, ERS referrals and maintaining clinical records while supporting the practice team and upholding safeguarding policies.

Responsibilities

• Type letters, reports and documentation within timescales for referrals.
• Liaise with hospitals and community services to process referrals efficiently.
• Handle enquiries in an effective manner.
• Process calling letters and attach scanned docs to patient records.
• Input and code SNOMED CT data on the clinical IT system.
• Process referrals using the electronic referral system (ERS).
• Handle information requests (SAR, insurance/solicitors, DVLA) promptly.
• Answer and transfer incoming calls as required.
• Manage administrative queries and assist clinical staff with tasks.
• Conduct clinical system searches as requested.
• Maintain a clean, tidy, and efficient workspace at all times.
• Be an integral part of the general practice team.
• Follow safeguarding policies for Adults and Children.
• Undertake mandatory training and induction programmes.
• Contribute to clinical governance activities.
• Attend annual appraisals and progress reviews with the manager.

Job description

The following are the core responsibilities of the Medical Secretary in delivering health services. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels:

• a. Type letters, reports and associated documentation as required and within the specified timescales as appropriate for the referral
• b. Liaise with external agencies such as hospitals and community services, ensuring referrals are processed efficiently
• c. Manage all enquiries in an effective manner
• d. Process calling letters as requested
• e. Scan documentation and attach scanned documents to patients healthcare records
• f. Accurately input and code SNOMED CT data on the clinical IT system
• g. Process referrals using the electronic referral system (ERS)
• h. Process requests for information i.e., SAR, insurance/solicitors letters and DVLA forms
• i. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
• j. Manage all administrative queries as necessary
• k. Conduct clinical system searches as requested
• l. Support all clinical staff with general administrative tasks as requested Maintain a clean, tidy, effective working area at all times
• n. Be an integral part of the general practice team
• o. Be aware of duties and responsibilities regarding current legislation and adhere to practice policies and procedures on Safeguarding Adults and Safeguarding Children
• p. Undertake all mandatory training and induction programmes
• q. Contribute to and embrace the spectrum of clinical governance
• r. Attend a formal appraisal with their manager at least every 12 months. Once a performance/training objective has been set, progress will be reviewed on a regular basis so that new objectives can be agreed

Liverpool University Hospitals NHS Foundation Trust