Medical Receptionist - HC - Practice Support

Advara HeartCare; Sydney; On-site; AUD 35,000 - 45,000; Part time

Benefits offered by this job

Parental leave

Annual leave

Collaborative team

Job summary

Advara HeartCare is seeking a Medical Receptionist to join our Sydney-based clinic on a permanent part-time basis with a 4-day work week (Mon, Tue, Wed, and Fri). The role focuses on front desk leadership, patient care, and efficient scheduling to support clinical operations.

Flexible days may be considered to fit the right candidate. You will collaborate with the Practice Manager, ensure smooth patient flow, handle calls and appointments, and contribute to a positive, inclusive work environment

Qualifications

• 3+ years equivalent experience in the health professional industry.
• Demonstrated ability to provide superior patient care and customer service.
• Strong leadership skills with ability to inspire a team.
• Excellent time management and multitasking capabilities.

Responsibilities

• Manage daily front desk operations including phone calls, appointments, and reception tasks.
• Efficient diary management for consultations, tests, and hospital admissions.
• Oversee financial tasks such as daily reconciliation, billing, and month-end activities.
• Foster a collaborative team culture and support the Practice Manager.

Skills

Front desk experience

Leadership

Team collaboration

Patient care

Tools

Scheduling software

Billing software

Job description

Our Best Starts with You!

We have an exciting opportunity for aMedical Receptionist to join us on a permanent Part-time basis.

Part-time opportunity | 4-day work week. We are looking for someone to work on Monday, Tuesday, Wednesday, and Friday, but we're happy to consider flexible days and hours to accommodate the right candidate.

Also known as the Patient Services Officer, you will have proven leadership skills, ensuring a high level of staff engagement to empower all staff to deliver outstanding clinical outcomes and support of business outcomes.

This support role to the Practice Manager, will be fundamental in ensuring the continual development of an outstanding local team and support the clinical services at the practice.

What you’ll do:

• Daily operational management of the front desk which includes but is not limited to general reception and administrative services for the clinic including answering phones, making and managing patient appointments
• Effective diary management incorporating consultation and testing appointments in line with utilisation targets, key performance indicators and administrative protocols for appointments, testings and hospitals admissions
• Effective management of the financial requirements of the site, including daily reconciliation, billing, banking and month end
• Drive a dynamic and innovative culture within the team where individuals inspire each other to continuously deliver exceptional outcomes and care for our patients
• Actively support the Practice Manager and champion clinic initiatives to drive culture, quality, efficiency and access to services.

Who you are:

• Demonstrated understanding of and an ability to provide superior patient care and stakeholder customer service
• Strong leadership skills with experience in leading a team by displaying and inspiring confidence in and demonstrating behaviours in accordance with Advara HeartCare’s values
• 3+ year’s equivalent experience in the health professional industry
• Strong knowledge of relevant workflows for all cardiac testing and reporting
• Excellent time management and multi-tasking skills
• Proven experience to work effectively both independently and collaboratively in a multidisciplinary team environment.

What’s in it for you:

• Purchase additional annual leave as part of our annual leave scheme
• Range of benefits such as 12 weeks paid parental leave
• Work with a connected, collaborative team
• The opportunity to work for one of the most influential healthcare providers pioneering the way forward in innovation for treatments of heart & sleep disease.

Who we are:

At Advara HeartCare, we're united by one purpose—to improve Australia's heart health.

As Australia's largest privately owned cardiology provider, with more than 90 centres and over 100 cardiologists nationwide, we've spent more than 20 years delivering exceptional cardiovascular care. We're proud of our reputation for clinical excellence, innovation and outstanding patient experiences, and we're continuing to build something even better.

We know our success is driven by our people. That's why we're committed to creating a workplace where you feel supported, valued and empowered to thrive.

Advara HeartCare is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive workplace where everyone feels respected, valued and supported. We encourage applications from people of all backgrounds, experiences and communities