Medical Receptionist - HC - Practice Support

Clear Destination Inc.; Nowra; On-site; AUD 48,000 - 64,000; Full time

Benefits offered by this job

Permanent full-time role

Annual leave scheme

Collaborative team

Innovative healthcare provider

Job summary

Advara HeartCare is seeking a Medical Receptionist for our Nowra and Shellharbour clinics on a permanent full-time basis. You will greet patients, manage paperwork, handle calls, and support clinicians with booking and billing tasks.

Ideal candidates have strong patient-care ethos, excellent organisation, and experience with medical billing. Travel between sites is required.

Qualifications

• Demonstrated patient-care ability in a medical/healthcare setting.
• Strong organisational and communication skills for a multi-disciplinary team.
• Experience billing/receipts for medical accounts (Medicare, DVA helpful).
• Exceptional phone manner handling high patient enquiries.

Responsibilities

• Welcome patients and manage front-desk paperwork.
• Liaise with staff and clinicians; book/reschedule testing.
• Handle large telephone volumes and patient inquiries.
• Process billing and receipting of patient accounts.
• Scan documents and reconcile daily banking.
• Book and reschedule patient appointments for testing and consulting.

Skills

Patient care

Organization

Communication

Billing/receipting

Phone etiquette

Attention to detail

Job description

Do your life's best work!

We get it. Every company says their people matter but at Advara HeartCare, you really do. Because whatever your role here is, you are our impact, and you are our future.

Our Best Starts with You

At Advara HeartCare, we're united by one purpose—to improve Australia's heart health.

As Australia's largest privately owned cardiology provider, with more than 90 centres and over 100 cardiologists nationwide, we've spent more than 20 years delivering exceptional cardiovascular care. We're proud of our reputation for clinical excellence, innovation and outstanding patient experiences, and we're continuing to build something even better.

We know our success is driven by our people. That's why we're committed to creating a workplace where you feel supported, valued and empowered to thrive.

The Opportunity

We have an exciting opportunity for a Medical Receptionist to join us at our clinic in Nowra and Shellharbour on a permanent full-time basis. Travel between Advara HeartCare sites is an essential part of this role.

As the Medical Receptionist you are responsible for providing friendly administrative support to our staff and clinicians, booking and rescheduling testing, liaising with hospital staff and Doctors.

What you’ll do:

• Work efficiently in a fast-paced administrative role where patient care is our focus
• Act as the first point of contact to patients, greeting them on arrival and accurately processing relevant paperwork
• Adapt to and manage an environment where there are ongoing change and competing priorities
• Manage a large volume of telephone enquiries
• Billing and receipting of patient accounts
• Document scanning and reconciling daily banking
• Booking and rescheduling patient appointments for testing and consulting.

Who you are:

• Demonstrated ability to provide excellent patient care and customer service, ideally in a medical/healthcare environment
• Strong organisational and communication skills, with the ability to efficiently work as a proactive member of a multi-disciplinary team
• Experience in billing/receipting medical accounts, Medicare and DVA billing
• Exceptional phone manner and ability to handle a high volume of patient enquiries
• High attention to detail and the ability to adapt in a fast-paced environment.

What’s in it for you:

• Permanent full-time position
• Purchase additional annual leave as part of our annual leave scheme
• Work with a connected, collaborative team
• The opportunity to work for one of the most influential healthcare providers pioneering the way forward in innovation for treatments of heart disease.

Don't meet every single requirement? You don't need to. At Advara HeartCare, we are building a diverse, inclusive workplace that fosters innovation. If you're interested in this role, we encourage you to apply even if your past experiences don't perfectly align with the skills we've listed.

Advara HeartCare is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive workplace where everyone feels respected, valued and supported. We encourage applications from people of all backgrounds, experiences and communities