Medical Receptionist Full Time

Dr Ganesh Shiva; Sydney; On-site; AUD 50,000 - 65,000; Full time

Job summary

Dr Ganesh Shiva's neuroscience clinic in South West Sydney is seeking a full-time Medical Receptionist to support a busy Neurosurgeon. The role includes greeting patients, coordinating clinics, and handling appointments and billing, with occasional travel to other clinics monthly.

You will work in a patient-centered, supportive environment that values initiative, accuracy, and teamwork. Proficiency in IT and medical software is preferred, and prior experience with Gentu/Eclipse is a plus.

Qualifications

• Must have a minimum of 3 years previous experience in a Medical Reception role.
• Prior experience in Surgical Specialist practice desirable however not essential.
• Excellent communication skills (written and verbal) and interpersonal skills, including professional phone and email manner.
• Excellent time management skills and ability to manage multiple competing demands.
• Ability to multitask is crucial.
• Operates with integrity, is honest and accountable.
• Organised and high attention to detail. Ability to work under pressure in a dynamic environment and 'think on your feet'.
• Demonstrates initiative and willingness to change. Must be able to work independently and pro-actively as well as part of a team.
• Strong IT skills and ability to troubleshoot.

Responsibilities

• Preparing and coordinating clinics, including greeting patients to the clinic.
• You will be the patient's first contact with the practice. Remain professional at all times with patients and carers.
• Keep operations of the office running smoothly, including processing of correspondence, mail, scanning, faxes, resources and equipment.
• Management of patient data. This may include writing and preparing patient reports, as well as typing and transcribing medical reports.
• Booking patient appointments, surgical theatre lists and managing waitlists in consultation with the surgeon.
• Receiving phone calls and processing voice messages in an efficient and timely manner. Liaise with other agencies to book procedures and follow up claims for both public and private patients.
• Process patient information, insurance claims and payments, including invoicing and remittances for consultations and surgical procedures. This includes completion of end of day reconciliations.
• Managing email correspondence in a timely and efficient manner.
• Flexible attitude and ability to cover leave of other administrative staff.
• May be required to attend other clinic locations including Cambelltown, St George and Bowral Hospitals.
• Assist with ad hoc administrative duties as required and as directed by Practice Manager and Surgeon.
• You will be a supported and a valued member of this busy surgical practice
• Opportunities for professional growth and development, alongside ability to facilitate growth of the practice

Skills

Communication skills

Interpersonal skills

Time management

Multitasking

Attention to detail

Teamwork

Proactive

IT skills

Tools

Gentu software

Eclipse

Job description

Medical Receptionist role (full-time) for Neurosurgeon based in South West Sydney.

About us

Our practice is located in vibrant South West Sydney with clinics in Liverpool, Campbelltown, Kogarah and Bowral. You will be working with a busy Neurosurgeon in a progressive and expanding practice.

You will be an integral part of our team and will be well supported, as well as encouraged to develop your skills and knowledge. This is a desirable role where you will be highly valued and have direct input into growing the practice. This is a patient-centred practice that is focused on holistic patient care.

Our practice operates Monday to Friday 8am - 4pm. We are looking for a dedicated, motivated and innovative Medical Secretary who is seeking a rewarding and interesting full-time (Monday - Friday) role. Travel to clinic locations is required at times (monthly roster).

https://drshiva.com.au/

Qualifications & experience

Must have a minimum of 3 years previous experience in a Medical Reception role. Prior experience in Surgical Specialist practice desirable however not essential.

Excellent communication skills (written and verbal) and interpersonal skills, including professional phone and email manner. Exceptional customer service skills.

Excellent time management skills and ability to manage multiple competing demands. Ability to multitask is crucial.

Operates with integrity, is honest and accountable.

Organised and high attention to detail. Ability to work under pressure in a dynamic environment and 'think on your feet'.

Demonstrates initiative and willingness to change. Must be able to work independently and pro-actively as well as part of a team.

Strong IT skills and ability to troubleshoot. Gentu software experience preferred however not essential.

Experience with medical billing, including invoicing and remittances is desireable though not essential. Prior experience with Eclipse preferred.

Current driver's license with access to a vehicle.

Tasks & responsibilities

Preparing and coordinating clinics, including greeting patients to the clinic. You will be the patient's first contact with the practice. Remain professional at all times with patients and carers.

Keep operations of the office running smoothly, including processing of correspondence, mail, scanning, faxes, resources and equipment.

Management of patient data. This may include writing and preparing patient reports, as well as typing and transcribing medical reports.

Booking patient appointments, surgical theatre lists and managing waitlists in consultation with the surgeon.

Receiving phone calls and processing voice messages in an efficient and timely manner. Liaise with other agencies (including hospital staff, insurance companies etc) to book procedures and follow up claims for both public and private patients.

Process patient information, insurance claims and payments, including invoicing and remittances for consultations and surgical procedures. This includes completion of end of day reconciliations.

Managing email correspondence in a timely and efficient manner.

Flexible attitude and ability to cover leave (including sick leave and annual leave) of other administrative staff.

May be required to attend other clinic locations including Cambelltown, St George and Bowral Hospitals.

Assist with ad hoc administrative duties as required and as directed by Practice Manager and Surgeon.

You will be a supported and a valued member of this busy surgical practice

Opportunities for professional growth and development, alongside ability to facilitate growth of the practice

Medical Receptionist Full Time • Liverpool, NSW, AU