Medical Receptionist/ Secretary

Neurology Castle Hill; Sydney; On-site; AUD 52,000 - 65,000; Full time

Benefits offered by this job

Supportive team environment

Long-term growth in neurology

Meaningful work in healthcare

Team culture and initiative

Ongoing learning opportunities

Job summary

Neurology Castle Hill in Castle Hill, NSW is seeking a dedicated Medical Receptionist to join our specialist neurology clinic on a full-time basis. You will be the first point of contact, handling bookings, inquiries, and patient communications in a busy clinical setting.

We offer a stable, long-term role within a close-knit healthcare team focused on exceptional neurological care, with opportunities for professional growth and ongoing learning in a specialist practice.

Qualifications

• Minimum 2 years’ experience as a medical receptionist within a healthcare or specialist medical setting.
• Strong computer and administration skills.
• Experience with patient booking and practice management software (Xestro PMS highly regarded).
• Excellent verbal and written communication skills.
• Strong organisational and multitasking abilities.
• Ability to work efficiently and calmly within a fast-paced clinical environment.
• Flexibility to assist with leave coverage when required.

Responsibilities

• Providing professional and compassionate customer service to patients and healthcare professionals.
• Managing appointments, phone enquiries, emails, and patient communications.
• Coordinating patient bookings and clinic schedules accurately and efficiently.
• Processing invoicing, receipting, and administrative documentation.
• Preparing clinics and patient files ahead of consulting sessions.
• Supporting doctors and the Practice Manager with administrative and operational duties.
• Liaising with referring doctors, allied health professionals, and external stakeholders.
• Maintaining confidentiality, professionalism, and an organised reception environment.

Skills

Computer skills

Administration skills

Verbal communication

Written communication

Organisational skills

Multitasking

Calm under pressure

Team player

Leave coverage flexibility

Tools

Xestro PMS

Job description

Here is a more refined and attractive version designed to appeal to high-quality, long-term applicants who are compassionate, professional, and genuinely interested in working within neurology and specialist healthcare:

Medical Receptionist (FULL-Time) – Specialist Neurology Clinic

Castle Hill, NSW | Monday to Friday - 9:00 am to 5:00 pm

We are seeking an experienced, compassionate, and highly motivated Medical Receptionist to join our growing specialist neurology clinic in Castle Hill.

This is more than a reception role — it is an opportunity to become a valued long-term member of a close-knit, high-performing healthcare team dedicated to providing exceptional neurological care to our patients.

We are looking for someone who genuinely enjoys helping people, takes pride in their work, and is seeking stability, growth, and long-term career satisfaction within a professional specialist practice. Neurology can be a complex and deeply rewarding field, and we value team members who are empathetic, calm under pressure, detail-oriented, and committed to making a meaningful difference in patients’ lives.

Our clinic values professionalism, kindness, honesty, teamwork, initiative, and a positive workplace culture. We are searching for someone who aligns with these values and is looking for a long-term position where they can grow alongside our practice.

Here is a more refined and attractive version designed to appeal to high-quality, long-term applicants who are compassionate, professional, and genuinely interested in working within neurology and specialist healthcare:

Medical Receptionist (FULL-Time) – Specialist Neurology Clinic

Castle Hill, NSW | Monday to Friday - 9:00 am to 5:00 pm

We are seeking an experienced, compassionate, and highly motivated Medical Receptionist to join our growing specialist neurology clinic in Castle Hill.

This is more than a reception role — it is an opportunity to become a valued long-term member of a close-knit, high-performing healthcare team dedicated to providing exceptional neurological care to our patients.

We are looking for someone who genuinely enjoys helping people, takes pride in their work, and is seeking stability, growth, and long-term career satisfaction within a professional specialist practice. Neurology can be a complex and deeply rewarding field, and we value team members who are empathetic, calm under pressure, detail-oriented, and committed to making a meaningful difference in patients’ lives.

Our clinic values professionalism, kindness, honesty, teamwork, initiative, and a positive workplace culture. We are searching for someone who aligns with these values and is looking for a long-term position where they can grow alongside our practice.

About the Role

As the first point of contact for patients and healthcare providers, you will play a vital role in ensuring the smooth day-to-day operation of the clinic while helping create a welcoming, supportive, and efficient environment for patients undergoing neurological care.

You will work closely with the neurologist, Practice Manager, and healthcare team in a busy but supportive specialist environment where your contribution is genuinely valued and appreciated.

Essential Criteria

• Minimum 2 years’ experience as a medical receptionist within a healthcare or specialist medical setting
• Strong computer and administration skills
• Experience with patient booking and practice management software (experience with Xestro PMS is highly regarded)
• Excellent verbal and written communication skills
• Strong organisational and multitasking abilities
• Ability to work efficiently and calmly within a fast-paced clinical environment
• Flexibility to assist with leave coverage when required

The Ideal Candidate Will Be

• Warm, professional, compassionate, and patient-focused
• Reliable, honest, loyal, and proactive
• Someone who takes initiative and enjoys being part of a team
• Calm under pressure and capable of managing competing priorities
• Detail-oriented with strong time-management skills
• Interested in building a long-term career within specialist healthcare
• Someone who contributes positively to workplace culture and genuinely cares about patient experience

Key Responsibilities

• Providing professional and compassionate customer service to patients and healthcare professionals
• Managing appointments, phone enquiries, emails, and patient communications
• Coordinating patient bookings and clinic schedules accurately and efficiently
• Processing invoicing, receipting, and administrative documentation
• Preparing clinics and patient files ahead of consulting sessions
• Supporting doctors and the Practice Manager with administrative and operational duties
• Liaising with referring doctors, allied health professionals, and external stakeholders
• Maintaining confidentiality, professionalism, and an organised reception environment

What We Offer

• Supportive and respectful team environment
• Opportunity for long-term growth within a specialist neurology practice
• Meaningful work within a rewarding area of healthcare
• A workplace that values initiative, reliability, and team culture
• Exposure to specialist neurology care and ongoing learning opportunities

Employer Questions

Your application will include the following questions:

• Which of the following statements best describes your right to work in Australia?
• How many years’ experience do you have as a Receptionist and Secretary?
• Do you hold a current Australian driver’s licence?
• Do you have a current National Police Check?
• Do you hold a current Working With Children (WWC) Check?