Medical Receptionist - Front Desk & Patient Care

Ballarat Group; Ballarat; On-site; AUD 45,000 - 60,000; Full time

Job summary

Ballarat Group Practice in Ballarat, VIC, is seeking a Medical Receptionist who will be the welcoming face for patients, visitors and clinicians, delivering outstanding service in a busy, team-based environment. You will manage appointments, handle enquiries, medical records and billing while maintaining confidentiality and a high standard of accuracy.

The role supports efficient day-to-day operations across multiple practice locations.

Qualifications

• Experience in a customer service or reception environment.
• Strong interpersonal and communication skills with patients and colleagues.
• Ability to manage competing priorities in a busy environment.
• High level of accuracy and attention to detail.
• Demonstrated computer literacy.
• Ability to maintain confidentiality and professionalism.
• Experience in a general practice or healthcare setting (Desirable).
• Knowledge of Practice Management Software (Desirable).
• Understanding of Medicare billing and private billing processes (Desirable).
• Knowledge of medical terminology (Desirable).

Responsibilities

• Provide welcoming, professional service to patients, visitors and clinicians.
• Coordinate daily patient appointments and clinical documentation to support efficient operations.
• Manage patient billing and Medicare/private billing processes.
• Maintain reception and consulting environments and ensure smooth operations across locations.
• Support patient safety, privacy and respond to emergencies as required.

Skills

Customer service experience

Interpersonal communication

Prioritisation in busy environments

Attention to detail

Computer literacy

Confidentiality

Tools

Practice Management Software

Job description

Ballarat Group Practice in Ballarat, VIC, is seeking a Medical Receptionist who will be the welcoming face for patients, visitors and clinicians, delivering outstanding service in a busy, team-based environment. You will manage appointments, handle enquiries, medical records and billing while maintaining confidentiality and a high standard of accuracy.

The role supports efficient day-to-day operations across multiple practice locations.