Medical Receptionist - Casual - Cairns GP Superclinic

Nicholl Holdings; Cairns Regional; On-site; AUD 34,000 - 46,000; Full time

Job summary

Nicholl Holdings in Cairns is seeking a friendly Medical Receptionist for Cairns GP Superclinic. The casual role includes reception, call centre duties and patient communications across morning, afternoon and evening shifts.

You will answer calls, book appointments, greet patients, manage emails, and support clinical staff while upholding infection control and a welcoming environment. Previous GP reception or healthcare experience is advantageous, with on‑the‑job training provided.

Qualifications

• Customer service experience preferred.
• Ability to stay calm in a fast-paced environment.
• Strong organizational and time management skills.
• Willingness to learn and follow procedures.
• Australian citizenship or permanent residency essential.
• Current Australian driver's licence.

Responsibilities

• Answer calls and manage emails on a busy switchboard.
• Book appointments and manage multiple diaries.
• Greet patients warmly and maintain a friendly environment.
• Ensure infection control protocols are followed.
• Assist healthcare professionals with administrative tasks.

Skills

Customer service

Empathy

Multitasking

Communication

Team player

Microsoft Office

Education

High school certificate

Tools

Switchboard

Email management

Diary management

Job description

Medical Receptionist - Casual - Cairns GP Superclinic

Medical Receptionist / Call Centre - Casual - Cairns GP Superclinic

General Practice in Cairns requires a Receptionist - casual rotational roster

Available for regular / rotational rostered hours over 7 days, during clinic hours

Customer Service skills required and empathetic nature

Require commitment available for both morning, afternoon and evening shifts

This will include Call Centre shifts as part of reception

While previous medical receptionist / call centre experience is an advantage, candidates with a background in reception/administration, customer service or hospitality are encouraged to apply, with on-the-job training provided to the right candidate.

Key Responsibilities:

• Answer incoming calls and manage emails, on a busy switchboard.


• Book appointments and manage multiple diaries.


• Greet patients warmly and maintain a friendly environment.


• Ensure cleanliness and compliance with infection control protocols.


• Handle patient enquiries and rescheduling, including challenging situations.


• Assist healthcare professionals and perform administrative tasks.

Ideal Candidate:

• Exceptional customer service skills with a polite, empathetic manner.


• Ability to thrive in a fast-paced environment and remain calm under pressure.


• Strong organisational and time management skills, with multitasking ability.


• Commitment to ongoing training and professional development.


• Excellent written and verbal communication skills with attention to detail.


• Willingness to learn, be directed and follow procedures


• Team player with intermediate computer skills.


• Valid driver’s licence for errands (automatic vehicle).


• Australian citizenship or permanent residency essential.

Availability:

Approx. 4 to 5 shifts per week (25 to 35 hours).

Flexibility is required as shifts cover morning, afternoon and evening. With rotational weekends - during the clinic's opening hours.

Current clinic hours are Mon-Fri 7am to 9pm; Sat-Sun 8am to 6pm, also open Public Holidays.

NB: Only shortlisted applicants will be contacted. Must be Permanent Resident or Citizen, sponsorship not available. Require current Australian automatic driver's licence.