Casual Medical Receptionist & Call Centre

Nicholl Holdings; Cairns Regional; On-site; AUD 34,000 - 46,000; Full time

Job summary

Nicholl Holdings in Cairns is seeking a friendly Medical Receptionist for Cairns GP Superclinic. The casual role includes reception, call centre duties and patient communications across morning, afternoon and evening shifts.

You will answer calls, book appointments, greet patients, manage emails, and support clinical staff while upholding infection control and a welcoming environment. Previous GP reception or healthcare experience is advantageous, with on‑the‑job training provided.

Qualifications

• Customer service experience preferred.
• Ability to stay calm in a fast-paced environment.
• Strong organizational and time management skills.
• Willingness to learn and follow procedures.
• Australian citizenship or permanent residency essential.
• Current Australian driver's licence.

Responsibilities

• Answer calls and manage emails on a busy switchboard.
• Book appointments and manage multiple diaries.
• Greet patients warmly and maintain a friendly environment.
• Ensure infection control protocols are followed.
• Assist healthcare professionals with administrative tasks.

Skills

Customer service

Empathy

Multitasking

Communication

Team player

Microsoft Office

Education

High school certificate

Tools

Switchboard

Email management

Diary management

Job description

Nicholl Holdings in Cairns is seeking a friendly Medical Receptionist for Cairns GP Superclinic. The casual role includes reception, call centre duties and patient communications across morning, afternoon and evening shifts.

You will answer calls, book appointments, greet patients, manage emails, and support clinical staff while upholding infection control and a welcoming environment. Previous GP reception or healthcare experience is advantageous, with on‑the‑job training provided.