Empathetic Medical Receptionist — Front Desk & Call Centre

NICHOLL HOLDINGS PTY LTD; Cairns Regional; On-site; AUD 32,000 - 40,000; Part time

Job summary

NICHOLL HOLDINGS PTY LTD is seeking a Casual Medical Receptionist for a Cairns GP Superclinic. The role covers reception and call centre tasks across clinic and admin office locations in Cairns.

Availability for morning, afternoon and evening shifts is required, with a 3–5 shift per week pattern and 23–38 hours. Previous medical receptionist or call centre experience is an advantage; on-the-job training provided.

Qualifications

• Exceptional customer service skills with polite, empathetic manner.
• Ability to thrive in a fast-paced environment, remaining calm under pressure.
• Strong organisational and time management skills, with multitasking ability.
• Commitment to ongoing training and professional development.

Responsibilities

• Answer incoming calls on a busy switchboard and manage emails.
• Book appointments and manage multiple diaries.
• Greet patients warmly, maintaining a friendly environment.
• Ensure cleanliness and compliance with infection control protocols.
• Assist healthcare professionals and perform administrative tasks.

Skills

Customer service

Empathy

Communication

Job description

NICHOLL HOLDINGS PTY LTD is seeking a Casual Medical Receptionist for a Cairns GP Superclinic. The role covers reception and call centre tasks across clinic and admin office locations in Cairns.

Availability for morning, afternoon and evening shifts is required, with a 3–5 shift per week pattern and 23–38 hours. Previous medical receptionist or call centre experience is an advantage; on-the-job training provided.