Medical Receptionist - Casual - Cairns Gp Superclinic

Nicholl Holdings Pty; Cairns Regional; On-site; AUD 40,000 - 52,000; Part time

Job summary

Cairns GP Superclinic is seeking a Medical Receptionist for casual rotational shifts in Cairns. The role covers front-desk reception, call centre duties, appointment bookings and greeting patients, with a focus on friendly, efficient service during clinic hours.

Candidates with reception, admin or customer service experience are encouraged to apply. On‑the‑job training will be provided and flexibility to cover mornings, afternoons, evenings and weekends is required.

Qualifications

• Exceptional customer service with an empathetic manner.
• Thrives in a fast-paced environment and remains calm under pressure.
• Strong organisational and time management skills.
• Excellent written and verbal communication with attention to detail.
• Willingness to learn, follow procedures and be a team player with basic computer skills.
• Australian citizenship or permanent residency essential.

Responsibilities

• Answer incoming calls and manage emails on a busy switchboard.
• Book appointments and manage multiple diaries.
• Greet patients warmly and maintain a friendly environment.
• Ensure infection control protocols and clinic cleanliness.
• Handle patient enquiries and rescheduling, including challenging situations.
• Assist healthcare professionals and perform administrative tasks.

Skills

Customer service

Multitasking

Communication skills

Organisational skills

Teamwork

Fast learner

Job description

Medical Receptionist / Call Centre – Casual – Cairns GP Superclinic

General Practice in Cairns requires a Receptionist – casual rotational roster

Available for regular / rotational rostered hours over 7 days, during clinic hours

Customer Service skills required and empathetic nature

Require commitment available for both morning, afternoon and evening shifts

This will include Call Centre shifts as part of reception

While previous medical receptionist / call centre experience is an advantage, candidates with a background in reception/administration, customer service or hospitality are encouraged to apply, with on-the-job training provided to the right candidate.

Key Responsibilities:

Answer incoming calls and manage emails, on a busy switchboard. Book appointments and manage multiple diaries. Greet patients warmly and maintain a friendly environment. Ensure cleanliness and compliance with infection control protocols. Handle patient enquiries and rescheduling, including challenging situations. Assist healthcare professionals and perform administrative tasks.

Ideal Candidate:

Exceptional customer service skills with a polite, empathetic manner. Ability to thrive in a fast-paced environment and remain calm under pressure. Strong organisational and time management skills, with multitasking ability. Commitment to ongoing training and professional development. Excellent written and verbal communication skills with attention to detail. Willingness to learn, be directed and follow procedures Team player with intermediate computer skills. Valid driver’s licence for errands (automatic vehicle). Australian citizenship or permanent residency essential.

Availability:

Approx. 4 to 5 shifts per week (25 to 35 hours).

Flexibility is required as shifts cover morning, afternoon and evening. With rotational weekends – during the clinic’s opening hours.

Current clinic hours are Mon-Fri 7am to 9pm; Sat-Sun 8am to 6pm, also open Public Holidays.

NB: Only shortlisted applicants will be contacted. Must be Permanent Resident or Citizen, sponsorship not available. Require current Australian automatic driver’s licence.