Medical Receptionist - Casual

Integral Diagnostics (IDX); Gladstone Regional; On-site; AUD 39,000 - 52,000; Part time

Benefits offered by this job

State of the art training

Full Uniform provided

Staff recognition programs

Fitness Passport

Employee benefits

Job summary

Central Queensland Radiology (CQR) is seeking a friendly Casual Medical Receptionist to join our welcoming front desk teams at Gladstone Hospital and our private clinic on Dawson Road. You will be the first point of contact for patients, handling bookings, payments, and inquiries with care and professionalism.

You'll work closely with imaging teams across X-ray, Ultrasound, CT, MRI, and Interventional procedures, enjoying flexible shifts 6:30am–6:00pm, no weekends, and a friendly, supportive

Qualifications

• Healthcare reception experience preferred in Medical Imaging or similar.
• Professional, friendly communication in person and over the phone.
• Knowledge of medical terminology is an advantage.
• Collaborative attitude with high integrity and patient focus.

Responsibilities

• Greet patients and create a welcoming first impression.
• Manage bookings, billing, and payments (Medicare, health funds, EFTPOS).
• Coordinate with wards, referrers, and doctors for appointments and results.
• Support inpatient procedures and CT injections bookings.
• Participate in staff meetings and training sessions.
• Maintain confidentiality and adhere to WHS and policies.
• Assist in building partnerships across the clinic network.

Skills

Healthcare reception

Communication skills

Medical terminology

Team collaboration

Attention to detail

Tools

Practice management systems

Job description

Are you an energetic and compassionate Medical Receptionist ready to make a real difference in the lives of patients?

Join a high-performing team known for its warmth, expertise, and exceptional care - and enjoy a workplace that truly recognises and rewards your contribution.

Central Queensland Radiology (CQR) is part of the Integral Diagnostics (IDX Group) - one of Australia and New Zealand's leading providers of quality diagnostic imaging.

With eight fully accredited practices across Gladstone, Rockhampton, Yeppoon, and Emerald, we deliver world-class services with a strong regional heart. We also collaborate closely with our Sunshine Coast Radiology colleagues, providing services across both private clinics and hospitals.

About the Role

We're looking for a friendly and motivated Casual Medical Receptionist to join our welcoming front desk teams at Gladstone Hospital and our private clinic at Dawson Road.

As the first point of contact, you'll play a vital role in supporting patients accessing a full range of imaging services - from X-ray, Ultrasound , CT to MRI and Interventional Procedures

Enjoy the flexibility of a casual position with varied Monday to Friday shifts between 6:30am and 6:00pm, with no weekends, making it easier to maintain a great work-life balance.

A Day in the Life

• Greeting patients and creating a welcoming first impression
• Managing bookings, billing, and payments (Medicare, health funds, EFTPOS)
• Working closely with Medical/Surgical wards and our technical team
• Inpatient procedure and CT Injection bookings
• Coordinating with referrers and doctors for appointments and results
• Attending staff meetings and ongoing training sessions
• Maintaining compliance with workplace health & safety and company policies

About You

You'll thrive in this role if you have:

• Previous experience in healthcare reception (Medical Imaging, Dental, Allied Health or similar) - highly regarded
• A professional, approachable, and confident communication style - in person and over the phone
• Knowledge of medical terminology or practice management systems (an advantage)
• A collaborative, proactive attitude and high integrity
• A well-presented and patient-focused approach
• Excellence in customer service delivery in order to exceed patient and referrer expectations.
• Effective communication and interpersonal skills to show patients care, compassion, and empathy
• Excellent attention to detail to ensure patient confidentiality
• Excellent interpersonal skills to assist in building partnerships and fostering collaborative relationships across the business.
• Detailed analytical and problem-solving skills
• Strong attention to detail and focus on completing high quality work

Why Join Us?

At CQR, we know our people are our greatest strength. Here's what you'll enjoy:

• A strong culture that fosters teamwork, community, and inclusivity.
• State of the art training program dedicated to preparing you with the necessary skills and knowledge to excel in your career
• Full Uniform provided
• Staff recognition programs and awards
• Fitness Passport with over 1000+ locations nationwide
• Employee benefits, assistance programs, discounted healthcare for you and your immediate family.
• Fantastic development opportunity to further your career with Imaging Queensland

We welcome applications from Aboriginal and Torres Strait Islander peoples with relevant skills and experience.

Start your new chapter at CQR - where care begins with you.