Medical Receptionist - Casual

Capital Urology Centre; Canberra; On-site; AUD 52,000 - 66,000; Full time

Job summary

Capital Urology Centre in Canberra is hiring a Medical Receptionist to provide professional reception services, manage patient appointments, handle communications, and support exceptional patient care. You will greet patients, manage the clinic's scheduling with the specialists, ensure accurate records in Shexie, handle billing for consultations, and maintain confidentiality of medical information.

The ideal candidate has 12+ months experience, excellent communication, empathy, and familiarity

Qualifications

• Minimum 12 months’ experience as medical receptionist/administrator.
• Excellent telephone manner and compassionate demeanor.
• Strong communication and interpersonal skills.
• Ability to maintain confidentiality and manage patient data.
• Experience with practice management software preferred (Shexie).

Responsibilities

• Respond to incoming calls in a courteous, professional manner.
• Manage all patient appointments and cancellations with GP referrals.
• Greet patients and manage reception duties.
• Handle general enquiries via telephone and email.
• Maintain accurate patient records using the practice software.
• Prepare and run patient clinics.
• Ensure data entry accuracy for patient records in Shexie.
• Ensure patient results and correspondence are filed for consultations.
• Send appointment reminders and maintain records prior to clinics.
• Maintain confidentiality of medical records.
• Process patient billing and receipting for consultations.
• Attend to tasks from clinicians in a timely manner.

Skills

Medical receptionist experience

Communication skills

Empathy

Organization

Pressure handling

Tools

Shexie software

Practice management software

Job description

The Medical Receptionist is responsible for providing professional and courteous reception services at Capital Urology Centre. This role involves managing patient appointments, handling incoming communications, maintaining accurate patient records, and supporting the delivery of exceptional patient care.

Key responsibilities

• Respond to incoming phone calls in a courteous and professional manner
• Manage all patient appointments, including cancellation list and ensuring GP referrals are up to date
• Meet and greet patients visiting the practice
• Assist with general patient enquiries via telephone and email with a polite disposition
• Manage all patient appointments in conjunction with the specialist's schedules
• Maintain a high quality of record keeping for patient files utilising the practice scanning facilities
• Prepare and run patient clinics
• Manage accuracy with patient data entry into Shexie software
• Ensure all patient results and correspondence are on file in preparation for their consultation
• Review upcoming clinics and ensure all patient records are in order before the day of clinic and appointment reminders have been sent out to patients
• Ensure high level of confidentiality of medical records
• Process all patient billing and receipting for consultations
• Attend to electronic, verbal and written tasks from clinicians in a professional, responsible and timely manner

About you

• A minimum of 12 months experience as a medical receptionist, administrator or medical secretary
• An exemplary telephone manner and a compassionate demeanor
• A warm and caring approach towards patients
• Exceptional communication and interpersonal skills including the ability to tactfully handle difficult interactions with patients or family members
• Strong work ethic and reliability
• Strong time management and organisational skills along with the ability to prioritise your workload efficiently
• Ability to perform under pressure while maintaining a high level of attention to detail
• Previous experience using Shexie practice management software would be highly regarded. If not, experience with other practice management software
• Proficiency with patient billing, including Medicare, Private Health Funds, DVA and ADF
• Immaculate personal presentation by maintaining practice dress standards

About us

Capital Urology Centre is committed to providing a supportive and engaging work environment for employees. We offer a competitive salary and opportunities for professional development. We ensure that all staff are valued, supported and encouraged to grow as we provide a friendly, positive and professional environment.

Competitive salary and opportunities for professional development in a friendly, positive and professional environment.