Medical Receptionist

Serco; Wagga Wagga; On-site; AUD 39,000 - 52,000; Full time

Benefits offered by this job

Free parking

Uniforms

Wellbeing support

Job summary

Serco Health Services at Kapooka Health Centre in NSW seeks a Health Clerk (Casual) to deliver clerical and administrative support for clinical staff in a multidisciplinary setting.

The role focuses on maintaining patient records, coordinating appointments, and ensuring smooth daily clinic operations within a Defence environment.

Qualifications

• Strong oral and written communication skills, with the ability to work effectively within a multidisciplinary team.
• Sound computer literacy and experience with electronic health record systems highly regarded.
• Completion of a medical terminology course from a Registered Training Organisation (RTO), or willingness to complete.

Responsibilities

• Keep the clinic running smoothly by providing fast, accurate, and professional clerical and administrative support to health staff and patients.
• Manage electronic and hard copy health records and data in accordance with Defence policies, privacy requirements, and compliance standards.
• Coordinate appointments and liaise effectively with internal and external health service providers to support continuity of care and timely access to patient information.
• Prepare reports, update health and personnel management systems, and assist with auditing activities to support operational and compliance requirements.
• Support day-to-day clinic operations through filing, mail distribution, photocopying, ordering stationery and stores, and processing supply requests.

Skills

Oral communication

Written communication

Multidisciplinary teamwork

Computer literacy

Education

Medical terminology course (RTO)

Tools

Electronic health record systems

Job description

Health Clerk – Kapooka Health Centre – Casual

Kapooka, NSW

Are you a personable medical receptionist looking to make a meaningful impact in a unique primary healthcare setting? This is a fantastic opportunity to provide vital clerical and administrative support to clinical staff in a multidisciplinary setting.

What’s On Offer

• Work-life balance – predictable hours, finish on time, Christmas & New Year Leave
• Safe, respectful environment – professional, health focused patient cohort
• Collaborative team – feel valued and supported in a multidisciplinary team
• No financial transactions – focus on clerical and administrative support only
• Civilian role – be part of the mission without wearing the uniform
• Practical perks – free parking and uniforms
• Wellbeing support – mental health resources and lifestyle discounts

About The Health Centre

Kapooka Health Centre & Clinic are approximately 10 minutes outside of Wagga Wagga within the Kapooka Military area located at Blamey Barracks. All soldiers in the Army complete Basic Training here, known as the “Home of the Soldier”. These health facilities support the Army Recruit Training Centre (ARTC). It has a 50-bed low dependency ward which operates 24/7. Services provided include primary medical, nursing, dental, mental health, pharmaceutical and physiotherapy. Health Centre staff may be required to work across Wagga & Kapooka

What You’ll Do

• Keep the clinic running smoothly by providing fast, accurate, and professional clerical and administrative support to health staff and patients.
• Manage electronic and hard copy health records and data in accordance with Defence policies, privacy requirements, and compliance standards.
• Coordinate appointments and liaise effectively with internal and external health service providers to support continuity of care and timely access to patient information.
• Prepare reports, update health and personnel management systems, and assist with auditing activities to support operational and compliance requirements.
• Support day-to-day clinic operations through filing, mail distribution, photocopying, ordering stationery and stores, and processing supply requests.

What You Bring

• Minimum of 1 year of full-time (or part-time equivalent) experience in an administrative role. (Medical setting highly desirable)
• Completion of a medical terminology course from a Registered Training Organisation (RTO), or willingness to complete
• Strong oral and written communication skills, with the ability to work effectively within a multidisciplinary team.
• Sound computer literacy and experience with electronic health record systems highly regarded.

Who We Are

Serco supports governments by delivering essential services across defence, health, justice, maritime and community services.

Through our partnership with Bupa, we provide integrated on-base healthcare to Australian Defence Force personnel across 45+ locations.