Medical Receptionist

Serco; Townsville City; On-site; AUD 42,000 - 62,000; Full time

Benefits offered by this job

Work-life balance

Safe environment

Collaborative team

No financial transactions

Civilian role

Free parking

Wellbeing support

Job summary

Serco in Townsville's Lavarack Health Centre invites a personable medical receptionist to provide vital clerical and administrative support to clinical staff in a multidisciplinary setting.

Join a civilian role with predictable hours (0730–1600, Mon–Fri), free parking and uniforms, and wellbeing resources. You’ll manage health records, coordinate appointments, and assist with daily clinic operations in a supportive, respectful team.

Qualifications

• Minimum of 1 year in an administrative role (medical setting desirable).
• Completion of a medical terminology course from an RTO or willingness to complete.

Responsibilities

• Provide fast, accurate clerical and administrative support to health staff and patients.
• Manage electronic and hard copy health records and data in line with Defence policies and privacy requirements.
• Coordinate appointments and liaise with internal and external health service providers.
• Prepare reports and assist with auditing activities to support compliance.

Skills

Communication skills

Computer literacy

Teamwork

Education

Medical terminology course (RTO)

Tools

Electronic Health Records (EHR)

Job description

Are you a personable medical receptionist looking to make a meaningful impact in a unique primary healthcare setting? This is a fantastic opportunity to provide vital clerical and administrative support to clinical staff in a multidisciplinary setting.

What’s On Offer

• Work-life balance – predictable hours, finish on time, Christmas & New Year Leave
• Safe, respectful environment – professional, health focused patient cohort
• Collaborative team – feel valued and supported in a multidisciplinary team
• No financial transactions – focus on clerical and administrative support only
• Civilian role – be part of the mission without wearing the uniform
• Practical perks – free parking and uniforms
• Wellbeing support – mental health resources and lifestyle discounts

About The Lavarack Health Centre

Lavarack Health Centre is located in Townsville at Lavarack Barracks, the largest Army base in Australia. It includes the Operational Deployment Force and facilities to undertake mission rehearsal exercises prior to deployment. The facility provides primary medical, underwater medical, surgical outpatient, dental, nursing, physiotherapy, mental health, and pharmaceutical care to approximately 8000 members. It also operates a 24/7 inpatient low dependency ward. The standard operating hours of the centre are generally 0730-1600 Monday – Friday

What You’ll Do

• Keep the clinic running smoothly by providing fast, accurate, and professional clerical and administrative support to health staff and patients.
• Manage electronic and hard copy health records and data in accordance with Defence policies, privacy requirements, and compliance standards.
• Coordinate appointments and liaise effectively with internal and external health service providers to support continuity of care and timely access to patient information.
• Prepare reports, update health and personnel management systems, and assist with auditing activities to support operational and compliance requirements.
• Support day-to-day clinic operations through filing, mail distribution, photocopying, ordering stationery and stores, and processing supply requests.

What You Bring

• Minimum of 1 year of full-time (or part-time equivalent) experience in an administrative role. (Medical setting highly desirable)
• Completion of a medical terminology course from a Registered Training Organisation (RTO), or willingness to complete
• Strong oral and written communication skills, with the ability to work effectively within a multidisciplinary team.
• Sound computer literacy and experience with electronic health record systems highly regarded.

Who We Are

Serco supports governments by delivering essential services across defence, health, justice, maritime and community services. Through our partnership with Bupa, we provide integrated on-base healthcare to Australian Defence Force personnel across 45+ locations.