Medical Receptionist

Serco; Brisbane; On-site; AUD 50,000 - 60,000; Full time

Benefits offered by this job

Work-life balance

Safe, respectful environment

Collaborative team

No financial transactions

Civilian role

Free parking

Uniforms

Wellbeing support

Job summary

Serco is offering a full-time medical receptionist role at Enoggera Health Centre, Brisbane. You will provide clerical and administrative support to a multidisciplinary health team, while maintaining health records and coordinating patient appointments.

The position focuses on non-clinical duties within a Defence-backed healthcare environment, with a clear schedule of day shifts and an emphasis on privacy and data integrity.

Qualifications

• Minimum 1 year in a full-time (or equivalent) administrative role; medical setting preferred.
• Completion of a medical terminology course from an RTO, or willingness to complete.
• Strong communication and ability to work within a multidisciplinary team.
• Proficient with electronic health record systems and standard clinic software.

Responsibilities

• Provide clerical and administrative support to health staff and patients.
• Manage electronic and hard-copy health records in line with privacy standards.
• Coordinate appointments and liaise with internal and external health service providers.
• Prepare reports, data entry and assist with supply requests.

Skills

Communication skills

Computer literacy

Medical terminology

EHR experience

Education

Medical terminology course

Job description

Are you a personable medical receptionist looking to make a meaningful impact in a unique primary healthcare setting? This is a fantastic opportunity to provide vital clerical and administrative support to clinical staff in a multidisciplinary setting.

What's On Offer

• Work-life balance - predictable hours, finish on time, Christmas & New Year Leave
• Safe, respectful environment - professional, health focused patient cohort
• Collaborative team - feel valued and supported in a multidisciplinary team
• No financial transactions - focus on clerical and administrative support only
• Civilian role - be part of the mission without wearing the uniform
• Practical perks - free parking and uniforms
• Wellbeing support - mental health resources and lifestyle discounts

About Enoggera Health Centre

Enoggera Health Centre, located at Gallipoli Barracks in Brisbane, is the primary base for this position and supports nearby facilities including Victoria, Bulimba, and Damascus Barracks. Established in 1908, Gallipoli Barracks is the largest military base in South Queensland, home to approximately 8,000 members and the Deployable Joint Force Headquarters.

Australian citizenship is a mandatory requirement for this role. This full-time position is primarily Monday to Friday (day shifts) and offers the opportunity to work as part of a multidisciplinary healthcare team.

What You'll Do

• Keep the clinic running smoothly by providing fast, accurate, and professional clerical and administrative support to health staff and patients.
• Manage electronic and hard copy health records and data in accordance with Defence policies, privacy requirements, and compliance standards.
• Coordinate appointments and liaise effectively with internal and external health service providers to support continuity of care and timely access to patient information.
• Prepare reports, update health and personnel management systems, and assist with auditing activities to support operational and compliance requirements.
• Support day-to-day clinic operations through filing, mail distribution, photocopying, ordering stationery and stores, and processing supply requests.

What You Bring

• Minimum of 1 year of full-time (or part-time equivalent) experience in an administrative role. (Medical setting highly desirable)
• Completion of a medical terminology course from a Registered Training Organisation (RTO), or willingness to complete
• Strong oral and written communication skills, with the ability to work effectively within a multidisciplinary team.
• Sound computer literacy and experience with electronic health record systems highly regarded.

Who We Are

Serco supports governments by delivering essential services across defence, health, justice, maritime and community services.

Through our partnership with Bupa, we provide integrated on-base healthcare to Australian Defence Force personnel across 45+ locations.