Medical Receptionist

Eacham Medical Centre; Tablelands Regional; On-site; AUD 32,000 - 40,000; Part time

Benefits offered by this job

On-the-job training

Flexible scheduling

Supportive team

Job summary

Eacham Medical Centre in Malanda, QLD, is seeking a friendly Medical Receptionist to join our casual team. You will be the first point of contact for patients, handling registrations, appointments, and payments while keeping the front desk organized and welcoming.

Your role includes managing diaries across multiple practitioners, maintaining patient records with discretion, and supporting the broader administration team with a professional and compassionate approach.

Qualifications

• Experience in medical reception or healthcare administration.
• Excellent written and verbal communication with patients and staff.
• Strong organisational and time-management abilities to handle multiple tasks.

Responsibilities

• Greet patients and create a welcoming environment.
• Manage appointment scheduling and diary across practitioners.
• Process patient registrations and update records.
• Handle telephone enquiries and direct calls to staff.
• Process patient payments and basic financial transactions at reception.
• Maintain confidentiality and privacy law compliance.
• Prepare consultation rooms and stock supplies.
• Organise patient documentation and filing.
• Support administration staff with general office duties.
• Coordinate with medical staff on patient arrivals and changes.

Skills

Medical reception experience

Excellent communication

Organisational skills

Computer literacy

Privacy/compliance

Attention to detail

Team player

Flexibility

Tools

Practice management software

Job description

Eacham Medical Centre is seeking a friendly and organised Medical Receptionist to join our team in Malanda, QLD. This is a casual position that offers flexibility whilst playing a vital role in delivering excellent patient care and ensuring the smooth operation of our medical practice. As a Medical Receptionist, you will be the first point of contact for our patients, creating a welcoming environment and managing the administrative functions that keep our centre running efficiently.

What you'll be doing

• Greeting patients upon arrival and ensuring they feel welcomed in a warm and professional manner
• Managing appointment scheduling and maintaining an accurate appointment diary across multiple practitioners
• Processing patient registrations and updating patient records with relevant information
• Handling telephone enquiries professionally and directing calls to appropriate staff members
• Processing patient payments and managing basic financial transactions at reception
• Maintaining confidentiality and adhering to privacy legislation in all patient interactions
• Preparing consultation rooms and ensuring they are stocked with necessary supplies
• Filing and organising patient documentation in accordance with medical practice standards
• Supporting administrative staff with general office duties as needed
• Communicating effectively with medical staff regarding patient arrivals and appointment changes

What we're looking for

• Previous experience working in a medical reception or healthcare administration environment
• Excellent communication skills, both written and verbal, with the ability to interact professionally with patients and staff
• Strong organisational and time management abilities to handle multiple tasks efficiently
• Proficiency with medical practice management software and general computer systems
• A caring and compassionate approach to patient interaction
• Ability to maintain patient confidentiality and understand privacy legislation
• Attention to detail when managing patient records and appointment schedules
• A professional demeanour and ability to work well within a team environment
• Flexibility and willingness to adapt to the casual nature of the role

What we offer

At Eacham Medical Centre, we value our team members and are committed to creating a supportive workplace. We offer casual employment with flexible scheduling that accommodates your personal circumstances. You will be part of a collaborative healthcare team that prioritises patient care and maintains a professional, welcoming environment. We provide on-the-job training and support to help you succeed in your role, and opportunities to develop your skills within the medical administration field.

About us

Eacham Medical Centre is a dedicated medical practice serving the Malanda community and surrounding areas. We are committed to providing high-quality healthcare and comprehensive medical services to our patients. Our practice values professionalism, compassion, and excellence in patient care. We strive to create a welcoming environment where patients feel supported and cared for, and where our team members are valued for their contributions to our mission.

If you are a friendly, organised individual with a passion for supporting patients and healthcare teams, we would like to hear from you.