Medical Receptionist

Workforce Health Assessors; Sydney; On-site; AUD 52,000 - 64,000; Full time

Job summary

Workforce Health Assessors – Eastern Creek NSW is seeking a friendly, organised Medical Receptionist to join our clinic team. You will be the first point of contact for patients, clinicians and corporate clients, ensuring a welcoming, efficient front-desk experience.

Reporting to the Practice Manager, your day will include greeting visitors, managing calls and bookings, registering new patients, processing payments, coordinating with doctors and ordering supplies.

Qualifications

• Previous reception, administration or customer service experience.
• Excellent communication and interpersonal skills.
• Strong attention to detail and organisational skills.
• Ability to multitask and manage competing priorities.
• Professional, positive and patient-focused approach.
• High levels of confidentiality and integrity.
• Confidence using Microsoft Office and business systems.

Responsibilities

• Greet patients and visitors in a professional and friendly manner.
• Manage calls, emails and appointment bookings.
• Register new patients and maintain accurate records.
• Process invoices, receipts and payments.
• Liaise with doctors, allied health practitioners, employers and referrers.
• Prepare patient files and support daily clinic operations.
• Manage correspondence and order medical supplies.
• Assist clinicians with admin tasks as required.
• Maintain reception and waiting area presentation.
• Support the team with general administration and office duties.

Skills

Communication skills

Attention to detail

Multitasking

Professional demeanor

Confidentiality

MS Office

Tools

Best Practice

Job description

Workforce Health Assessors – Eastern Creek NSW

WHA is seeking a friendly, organised and professional Medical Receptionist to join our growing team at our Eastern Creek location. This is an exciting opportunity to be part of an established clinic and play a key role in delivering exceptional service to patients, practitioners and corporate clients.

As the first point of contact for our clinic, you will be responsible for creating a welcoming environment, managing appointments, supporting clinicians and ensuring the smooth day-to-day operation of the practice.

About the Role

Reporting to the Practice Manager, you will be responsible for:

• Greeting patients and visitors in a professional and friendly manner.
• Managing incoming calls, emails and appointment bookings.
• Registering new patients and maintaining accurate patient records.
• Processing invoices, receipts and payments.
• Liaising with doctors, allied health practitioners, employers and referring providers.
• Preparing patient files and supporting daily clinic operations.
• Managing incoming and outgoing correspondence.
• Ordering and monitoring stationery and medical supplies.
• Assisting clinicians with administrative tasks as required.
• Maintaining the presentation and organisation of reception and waiting areas.
• Supporting the team with general administration and office duties.

About You

To be successful in this role, you will have:

• Previous reception, administration or customer service experience.
• Excellent communication and interpersonal skills.
• Strong attention to detail and organisational skills.
• The ability to multitask and manage competing priorities.
• A professional, positive and patient-focused approach.
• High levels of confidentiality and integrity.
• Confidence using Microsoft Office and general business systems.

Highly Regarded

• Previous experience in a medical, allied health or healthcare environment.
• Experience using Best Practice or similar practice management software.
• Knowledge of Medicare billing and medical terminology.
• Experience dealing with corporate clients and occupational health services.