Medical Receptionist

Serco; Port Stephens Council; On-site; AUD 44,000 - 58,000; Part time

Benefits offered by this job

Work-life balance

Safe environment

Collaborative team

Free parking

Uniforms

Wellbeing resources

Job summary

Serco is offering a casual Health Clerk position at Williamtown Health Centre, NSW, to support clinical staff with clerical and administrative duties in a multidisciplinary setting.

The role emphasizes non-financial clerical tasks, patient records management, and coordination of appointments within standard operating hours (0730–1530, Mon–Fri). Casual two-day schedule offers predictable hours and on-base working environment.

Qualifications

• Minimum 1 year of full-time (or part-time equivalent) administrative experience; medical setting preferred.
• Completion of a medical terminology course from an RTO, or willingness to complete.
• Strong oral and written communication within a multidisciplinary team.
• Solid computer literacy and experience with electronic health records.

Responsibilities

• Provide fast, accurate clerical and administrative support to health staff and patients.
• Manage electronic and hard copy health records in line with privacy and Defence policies.
• Liaise with internal and external health providers to support timely access to patient information.
• Prepare reports, update health and personnel systems, and assist with audits.
• Support day-to-day clinic operations, including filing, mail, photocopying, and supply requests.

Skills

Administrative experience

Communication skills

Computer literacy

Multidisciplinary teamwork

Medical terminology familiarity

Education

Medical terminology course (RTO)

Tools

Electronic Health Records (EHR) software

Job description

NNSW - Williamtown Health Clerk - Casual (Any 2 days from Monday to Friday)

Are you a personable medical receptionist looking to make a meaningful impact in a unique primary healthcare setting? This is a fantastic opportunity to provide vital clerical and administrative support to clinical staff in a multidisciplinary setting.

What's On Offer

• Work-life balance - predictable hours, finish on time, Christmas & New Year Leave
• Safe, respectful environment - professional, health focused patient cohort
• Collaborative team - feel valued and supported in a multidisciplinary team
• No financial transactions - focus on clerical and administrative support only
• Civilian role - be part of the mission without wearing the uniform
• Practical perks - free parking and uniforms
• Wellbeing support - mental health resources and lifestyle discounts

About The Health Centre

Located 30km north of Newcastle at RAAF Base Williamtown, Australia's premier fighter pilot training base. The base is one of the busiest in NSW, employing over 4500 people. The health centre provides primary medical, aviation medical, outpatient, dental, nursing, physiotherapy, mental health, and pharmaceutical services. Standard operating hours are generally 0730-1530 Monday - Friday.

What You'll Do

• Keep the clinic running smoothly by providing fast, accurate, and professional clerical and administrative support to health staff and patients.
• Manage electronic and hard copy health records and data in accordance with Defence policies, privacy requirements, and compliance standards.
• Coordinate appointments and liaise effectively with internal and external health service providers to support continuity of care and timely access to patient information.
• Prepare reports, update health and personnel management systems, and assist with auditing activities to support operational and compliance requirements.
• Support day-to-day clinic operations through filing, mail distribution, photocopying, ordering stationery and stores, and processing supply requests.

What You Bring

• Minimum of 1 year of full-time (or part-time equivalent) experience in an administrative role. (Medical setting highly desirable)
• Completion of a medical terminology course from a Registered Training Organisation (RTO), or willingness to complete
• Strong oral and written communication skills, with the ability to work effectively within a multidisciplinary team.
• Sound computer literacy and experience with electronic health record systems highly regarded.

Who We Are

Serco supports governments by delivering essential services across defence, health, justice, maritime and community services.

Through our partnership with Bupa, we provide integrated on-base healthcare to Australian Defence Force personnel across 45+ locations.