Medical Receptionist

Serco; Holtze; On-site; AUD 55,000 - 72,000; Full time

Benefits offered by this job

Predictable hours

Leave during holidays

Safe environment

Collaborative team

No cash handling

Civilian role

Free parking

Uniforms

Wellbeing resources

Job summary

Serco in the Northern Territory is seeking a Health Clerk to support Robertson Barracks and Larrakeyah Barracks with clerical and administrative tasks in a multidisciplinary clinical setting. The role focuses on maintaining electronic and paper health records, coordinating appointments, and producing reports to support compliance and continuity of care.

Standard hours are 07:30–15:30, with no cash handling required and a civilian, on-base work environment.

Qualifications

• Minimum 1 year full-time administrative experience (medical setting preferred).
• Completion of a medical terminology course from an RTO, or willingness to complete.
• Strong oral and written communication within a multidisciplinary team.
• Sound computer literacy; experience with electronic health record systems highly regarded.

Responsibilities

• Provide clerical and administrative support to health staff and patients.
• Manage electronic and hard copy health records and data per Defence policies and privacy standards.
• Coordinate appointments and liaise with health service providers to ensure timely access to patient information.
• Prepare reports and update health systems to support audit and compliance.
• Support day-to-day clinic operations: filing, mail, photocopying, ordering stationery and stores, and processing supply requests.

Skills

Administrative experience

Communication skills

Team collaboration

Multidisciplinary teamwork

Education

Medical terminology course (RTO)

Tools

Electronic health records (EHR) systems

Job description

Health Clerk - Robertson Barracks & Larrakeyah Barracks - NTAre you a personable medical receptionist looking to make a meaningful impact in a unique primary healthcare setting? This is a fantastic opportunity to provide vital clerical and administrative support to clinical staff in a multidisciplinary setting.

Health Clerk - Robertson Barracks & Larrakeyah Barracks - NTAre you a personable medical receptionist looking to make a meaningful impact in a unique primary healthcare setting? This is a fantastic opportunity to provide vital clerical and administrative support to clinical staff in a multidisciplinary setting.

What’s On Offer

• Work-life balance – predictable hours, finish on time, Christmas & New Year Leave
• Safe, respectful environment – professional, health focused patient cohort
• Collaborative team – feel valued and supported in a multidisciplinary team
• No financial transactions – focus on clerical and administrative support only
• Civilian role – be part of the mission without wearing the uniform
• Practical perks – free parking and uniforms
• Wellbeing support – mental health resources and lifestyle discounts

About The Health Centre's

Located on Robertson Barracks in Holtze, 15km East of Darwin. It is home to the 1st Brigade & 1st Aviation Regiment. The facility has a routine dependency of approximately 2800 members, with a large reserve component. The Barracks also accommodates an additional 2500 US marines every 6 months from May to September. The health centre provides primary medical, aviation medical, nursing, pharmaceutical, dental, physiotherapy and mental health services. It also operates a 22-bed low dependency ward 24/7. Standard operating hours are generally 07:30 – 15:30 Monday – Friday (depending on role requiremnents and specific craft groups required for weekend and on-call shifts). Larrakeyah Health Centre is located at the Larrakeyah Barracks in Darwin City. Larrakeyah Defence Precinct is a unique tri-service Defence base directly supporting ADF operations & training. It is the home port of HMAS Coonawarra for Navy Patrol Boats and two Army Landing Craft. The facility has a routine dependency of 1100 personnel which surges every 3 months to conduct pre and post deployment medicals. The health centre provides primary medical, nursing, mental health, dental, physiotherapy and pharmaceutical services. Standard operating hours are generally 07:30 – 15:30 Monday – Friday (depending on role requirements).

What You’ll Do

• Keep the clinic running smoothly by providing fast, accurate, and professional clerical and administrative support to health staff and patients.
• Manage electronic and hard copy health records and data in accordance with Defence policies, privacy requirements, and compliance standards.
• Coordinate appointments and liaise effectively with internal and external health service providers to support continuity of care and timely access to patient information.
• Prepare reports, update health and personnel management systems, and assist with auditing activities to support operational and compliance requirements.
• Support day-to-day clinic operations through filing, mail distribution, photocopying, ordering stationery and stores, and processing supply requests.

What You Bring

• Minimum of 1 year of full-time (or part-time equivalent) experience in an administrative role. (Medical setting highly desirable)
• Completion of a medical terminology course from a Registered Training Organisation (RTO), or willingness to complete
• Strong oral and written communication skills, with the ability to work effectively within a multidisciplinary team.
• Sound computer literacy and experience with electronic health record systems highly regarded.

Who We Are

Serco supports governments by delivering essential services across defence, health, justice, maritime and community services. Through our partnership with Bupa, we provide integrated on-base healthcare to Australian Defence Force personnel across 45+ locations.