Medical Receptionist

Serco; North Sydney Council; On-site; AUD 65,000 - 75,000; Full time

Benefits offered by this job

Free parking

Uniforms

Wellbeing resources

Job summary

Serco's NNSW Health Clerk role at Waterhen Clinic in Waverton offers a full-time clerical posting within the defence health services. The position focuses on administrative support, health records, and coordinating appointments to keep the clinic running smoothly.

Standard hours are 0730-1600 Mon-Thurs and half-day Friday; benefits include free parking, uniforms, wellbeing resources, and a supportive multidisciplinary team within a safe, respectful environment.

Qualifications

• 1 year of full-time (or part-time equivalent) admin experience, preferably in a medical setting.
• Completion of a medical terminology course from an RTO, or willingness to complete.
• Strong oral and written communication skills and ability to work within a multidisciplinary team.
• Sound computer literacy and experience with electronic health record systems.

Responsibilities

• Provide fast, accurate clerical and administrative support to health staff and patients.
• Manage electronic and hard copy health records following Defence privacy and compliance standards.
• Coordinate appointments and liaise with internal and external health service providers.
• Prepare reports and assist with auditing activities to support operational requirements.
• Support day-to-day clinic operations, including filing, mail, photocopying, ordering stationery and stores, and processing supply requests.

Skills

Communication

Computer literacy

Multidisciplinary teamwork

Tools

Electronic health records

Job description

NNSW – Health Clerk – Waterhen Clinic – Full Time

What’s On Offer

• Work-life balance – predictable hours, finish on time, Christmas & New Year Leave
• Safe, respectful environment – professional, health focused patient cohort
• Collaborative team – feel valued and supported in a multidisciplinary team
• No financial transactions – focus on clerical and administrative support only
• Civilian role – be part of the mission without wearing the uniform
• Practical perks – free parking and uniforms
• Wellbeing support – mental health resources and lifestyle discounts

About The Health Centre

Located on the shores of Sydney Harbour at HMAS Waterhen in Waverton. The base is the Royal Australian Navy’s lead establishment for Mine Warfare and home to Australia's Mine Countermeasures Force, Clearance Diving Team One and fleet of minehunter vessels which employs approximately 800 people. The Clinic provides primary medical, underwater medical, nursing, mental health and dental services. Standard operating hours are 0730-1600 Mon-Thurs, half day 0730-1300 Friday.

What You’ll Do

• Keep the clinic running smoothly by providing fast, accurate, and professional clerical and administrative support to health staff and patients.
• Manage electronic and hard copy health records and data in accordance with Defence policies, privacy requirements, and compliance standards.
• Coordinate appointments and liaise effectively with internal and external health service providers to support continuity of care and timely access to patient information.
• Prepare reports, update health and personnel management systems, and assist with auditing activities to support operational and compliance requirements.
• Support day-to-day clinic operations through filing, mail distribution, photocopying, ordering stationery and stores, and processing supply requests.

What You Bring

• Minimum of 1 year of full-time (or part-time equivalent) experience in an administrative role. (Medical setting highly desirable)
• Completion of a medical terminology course from a Registered Training Organisation (RTO), or willingness to complete
• Strong oral and written communication skills, with the ability to work effectively within a multidisciplinary team.
• Sound computer literacy and experience with electronic health record systems highly regarded.

Who We Are

Serco supports governments by delivering essential services across defence, health, justice, maritime and community services.
Through our partnership with Bupa, we provide integrated on-base healthcare to Australian Defence Force personnel across 45+ locations.